What are the responsibilities and job description for the Field Service Representative position at The Lockwood Group?
The Lockwood Group is a Global Professional Services Provider established with a purpose to deliver Mission Readiness service and solution to the Department of Defense and Federal Government. Our culture is built upon a Mission Readiness vision and our six core values. We believe in customer centric service delivery with intent to uncover, understand, and solve the underlying problems of the true end customers for our services – the military (the soldier, airman, seaman and Marine) and federal service professionals.
Take the first step to "Mission Readiness" by viewing our Mission Readiness Capability video which articulates our Core Purpose: The Lockwood Group Launches Mission-Ready Capabilities Video
Primary Responsibilities:
Responsible for all phases of Army fielding process to include de-processing, inventory, hand-off and scheduling with Military users for hand-off (transition) of CPI2 systems to the unit Primary Hand Receipt Holder (PHRH).
-Duties also include coordinating office space, equipment storage space, equipment movement, and execution of fielding for all systems.
-Reviews packing lists, receiving documents, bills of lading, inspection reports, and other actions for material receipts against contract orders to verify accuracy of equipment received, quantity, and other pertinent data.
-Receives, checks, visually and physically examines all incoming equipment, parts and process and accept these items for issue/storage/shipping.
-Communicates with respective Fielding Managers to inform them of issues, status and reporting of fielding effort(s) as required.
-Provides daily comprehensive reports regarding fielding issues.
-Efficiently and accurately communicates with the principal property and sub-account holders on procedures for replacement, transfer and turn-in of property items. Ensures all documentation is reflected accurately on DA Form 1348, DA Form 1149, and DA Form 2062.
-Ensures compliance with hand receipt holders on regulatory requirements of the Command Supply Discipline Program (CSDP).
-Ensures inventories are conducted for accountability and enforce regulatory compliance.
-Assist units in obtaining disposition instructions from Program Managers.
-Operates material moving equipment such as forklifts, manual pallet jack for inside and outside holding areas.
-Must have the ability to work as part of a team, or independently as required.
Position Justification:
Increase in PdM CPI2 mission requires additional fielder support.
Lockwood Credo, Core Values and Culture
The Lockwood mission is to create an organization focused on service. We serve – each other, the soldier, our customers, our employees, our partners, our vendors, and our community. Service is at the center of our Core Values and Culture.
Our customers come first. Being responsive, professional and reliable is why we are hired. We aim to deliver on all promises, exceeding customer expectations and making certain all business decisions are made with the customer in mind.
Our employees are the face of our service. They are at the front lines working with our customers daily, and it is Lockwood’s duty to serve our employees. This means designing a culture centered around core values that inspire, retain and grow the best talent.
Our partners are fuel for our engine. Our great vendors, consultants and teaming partners combine to fuel Lockwood, ensuring we successfully deliver always. We work alongside our partners as one cohesive team.
Service to the community is important to us. We seek to volunteer, engage and support our communities through investment of time and resources.
This service mindset is what inspired company founders to embark on the journey to deliver on the promise to Lead the Way to Mission Readiness for all people we serve.
The following 6 Core Values are the foundation by which we serve:
•Ethics and Integrity
•Customer Commitment
•Team and Family Environment
•Service
•Leadership
•Positivity
If these Core Values resonate with you, we would love to have you join our team!
The Lockwood Group is an Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. The Lockwood Group will consider qualified applicants with criminal histories for employment in accordance with relevant laws.
