What are the responsibilities and job description for the Global Security Operations Center Manager (GSOC) position at THE LOSS PREVENTION GROUP, INC?
Overview:
We are seeking an experienced and proactive GOSC (Global Operations Security Center) Manager to lead and oversee the daily operations of a high-profile Global Security Operations Center. The ideal candidate will be responsible for managing a team of security professionals, implementing strategic security protocols, and serving as the primary liaison between our organization and the client. This role demands exceptional leadership, strategic planning, and a client-focused approach to ensure the safety and security of all assets and personnel.
Key Responsibilities:
Operations and Leadership:
- Develop, implement, and maintain comprehensive security protocols and SOPs tailored to client needs.
- Manage and supervise the GOSC team, ensuring adherence to company policies and security standards.
- Oversee training programs, collaborate with the Learning & Development team to enhance training materials, and build role-specific training modules.
- Ensure GOSC operates at peak efficiency, with well-trained staff and up-to-date processes.
- Act as the primary point of contact for the client, building strong relationships with senior leadership and stakeholders.
- Provide detailed reports and regular updates on security operations, including metrics and incident summaries.
- Address client inquiries and proactively identify opportunities to improve service delivery.
- Conduct inspections and audits to ensure adherence to industry standards and internal policies.
- Prepare the team for external inspections and ensure full compliance with regulations.
- Develop and implement emergency response protocols.
- Act as the incident commander during critical situations, ensuring swift and effective resolution.
- Analyze security trends and risks to proactively adapt GOSC strategies.
- Collaborate with internal and external teams to improve operational safety and procedures.
Qualifications:
- Education: Bachelor’s degree in Security Management, Business Administration, or related field (preferred).
- Certifications: Relevant security certifications (e.g., CPP, PSP) are a strong advantage.
- Experience: Minimum of 5 years managing security operations, including at least 2 years overseeing GSOC.
- Proven success in managing high-profile security accounts with strong client relationships.
- Technical Expertise: Familiarity with advanced security systems and monitoring technologies.
- Skills: Exceptional leadership, communication, and organizational skills with the ability to engage high-level executives.
- Ability to make decisive, informed decisions under pressure.
- Proactive mindset and the ability to manage multiple priorities effectively.
Benefits:
- Competitive salary and comprehensive benefits package.
- Opportunities for professional development and growth.
- Life insurance and employee referral program.
- Flexible work schedules promote work-life balance.
Join our team and be a part of a dynamic, high-impact environment where your leadership and expertise in security operations will make a tangible difference.
Apply Now!
