Customer Service Representative

Job Title: Customer Service Representitive

Location: Phenix City, AL

Compensation: Hourly

Company Overview:

• Join a fast-growing, privately-owned company leading the market in officially licensed merchandise! We specialize in bringing sports & lifestyle themed merchandise to fans of all ages, partnering with major brands like the NFL, MLB, and NCAA teams.

Position Summary:

• Interact with customers to provide information in response to inquiries about products, orders, billing, and services.
• Must also be able to resolve and handle customer and consumer complaints.

Essential Functions:

• Receives customers’ requests by telephone or email, analyzes requests, and provides information requested back to the customer and various inside departments.
• Analyzes orders, corrects records, and adjust records.
• Trace’s status of orders through current company system.
• Takes orders from customers and enters them into internal system.
• Mails catalogues, samples, and similar data to customers as requested.
• Has knowledge of product line, delivery time, drop ship items, and cancel dates.
• Prepares paperwork for returns and replacements on problem orders and orders not received.
• Work with customer service manager to ensure proper customer service is being delivered.

Additional responsibilities:

• Provides switchboard relief as needed.
• Performs other duties as assigned by the customer service manager.
• Able to work overtime, including weekends, when needed.

Skills:

• Able to work with all Microsoft office products, required
• NetSuite experience, a plus

Experience and background:

• Two to three years’ experience within an office setting in the customer service arena.
• Pleasant telephone voice/manner, ability to operate office equipment and systems sufficiently to perform the job.
• Ability to compose correspondence to customers and internal departments.
• Must be able to work in a fast-paced environment.
• Must be able to multi-task different assignments.
• Able to respond to customer complaints and issues in a professional and timely manner.
• Fast learner.

Education:

• High school education or equivalent.
• Job Type: Full-time
• Pay: $12.00 - $14.00 per hour
• Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location:

• In person