Case Manager - Operation Homecoming

Description

General Description:  Operation Homecoming a Permanent Supportive Housing Program dedicated to serving formerly homeless Veterans. In accordance with MCCH’s policy, program staff uses the principles of Harm-Reduction and Trauma Informed Care while providing an overall support system for the clients. When necessary, Case Manager refers clients to local agencies for vocational and educational services, and health and human services. 

Essential Duties and Responsibilities:

· As assigned by Program Manager: assesses clients’ needs and appropriate services and implements service plans and service coordination.

· Maintains active caseload of Veterans or Veterans with families who need case management at scattered site apartments in Montgomery County. 

· Provides a wide variety of client services dictated by individual client needs. Travels and makes home visits to meet with clients and provide services that may include: counseling regarding needed referrals and resources; providing life skills training to clients such as managing a budget, food preparation, diet, health maintenance, legal issues, and parenting skills; assisting with medication monitoring, if necessary; ensuring clients are safe and secure from internal and external elements; applying for entitlement benefits, and providing transportation services for clients to scheduled medical and/or social services appointments.

· Participates in meetings with other service providers to help resolve conflict and to monitor progress.

· Maintains clients’ files, and active resource files.

· Completes assessment and maintains all pertinent program paperwork. Also completes client data for reporting purposes including accurate and complete entry of all data in the Homeless Management Information System (HMIS) Service Point.

· Assesses clients in crisis and resolves conflicts. Develops interventions to resolve problematic behavior of clients.

· Serves, in conjunction with Assistant Program Director, as ongoing liaison between property managers and clients as well as between clients and neighbors; provides mediation and advocacy with landlords on the client’s behalf to maintain housing.

· Acts as representative of MCCH in collaboration with other service providers. 

· Other related duties as assigned.

Requirements

Required Knowledge, Skills, and Abilities:

· Bachelor’s degree in human services related field required. 

· Minimum of two years of experience in social and human services or related field. 

· Hands-on experience in social and human services field dealing with diverse populations; experience working with the homeless population desired.

· Knowledge of principles, methods, and procedures of case management.

· Knowledge of Harm-Reduction and Trauma Informed Care.

· Knowledge of principles, methods, and procedures in handling addiction and dually diagnosis populations.

· Ability to negotiate and maintain positive relationships with co-workers and clients.