What are the responsibilities and job description for the Infrastructure Administrator II position at The Nash Casino?
JOB SUMMERY: Under direct supervision of the Director of IT, provides advanced technical support for all Nash Casino computer-based systems; network infrastructures; telecommunications and data communication infrastructures; desktop workstations, operating systems, and desktop applications; backup/recovery systems; and virus control programs and systems.
ESSENTIAL DUTIES & RESPONSIBILITIES:
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Responsible for deployment of all new PC hardware, printers, and desktop application software.
- Installs and supports productivity tools including but not limited to Microsoft Office, Sage MAS90, etc.
- Performs installs, upgrades and maintenance on servers, workstations, laptops, and printers.
- Manage ticketing system
- Supports phone system and cell phones, InTune Mobile Management.
- Takes initiative to develop and implement solutions to problems that result in a more efficient and cost-effective systems and/or procedures.
- Works with consultants and/or vendors involved in system implementations to ensure compliance with project contracts and to ensure scopes of projects are completed.
- Responsible for being on call for support of critical systems 24 hours per day/7 days per week.
- Provides consultation to users in the selection of appropriate PC and/or printer hardware for their specific application needs.
- Complies with all policies and procedures, rules, and regulations.
- Performs other duties as required.
- Resolve network issues using DHCP, and DNS.
- Troubleshoot issues relate to TCP/IP issues.
- Prioritize, align, and schedule OS and other infrastructure changes, deployments and upgrades as needed.
- Configure and optimize multiple networking hardware.
- Design and implement short- and long-term plans for certain network capacity meets existing and future requirements
- Manage and ensure optimal operation of all network hardware and equipment, including routers, switches, hubs, UPSs, and so on.
- Test network performance and provide network performance statistics and reports; develop strategies for maintaining network infrastructure.
- Test server performance and provide network performance statistics and reports; develop strategies for maintaining server infrastructure
MINIMUM QUALIFICATION:
- Must have a minimum of an Associate Degree in Information Technology, MIS or equivalent from an accredited college or university. Bachelor’s Degree preferred but not required. In lieu of degree, 4 years of relevant experience will be considered. Industry certifications preferred but not required.
- Must be at least 21 years old.
- Must be able to obtain and maintain a New Hampshire Gaming License.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
KNOWLEDGE, ABILITIES, SKILLS & CERTIFICATIONS:
- Knowledge of computer science and the methods, techniques, practices, and procedures utilized in computer programming.
- Knowledge of Linux and maintenance of Linux systems.
- Knowledge of the capabilities and limitations of hardware.
- Knowledge of information systems, technologies, and applications.
- Knowledge in basic operation/support of VOIP Phone systems. (FreePBX)
- Knowledge in the supporting Point of Sale systems. (Agilysys)
- Knowledge in all phases of PC hardware setup, configuration, and routine support.
- Knowledge in all phases of desktop system troubleshooting, repair, and problem remediation.
- Must be proficient in basic systems support of Microsoft Windows 2008, 2012, 2016 and 2022 Server Operating Systems.
- Must be proficient in the setup and administration of Office 365 Administration specific Azure AD with Ad sync
- Must be proficient in support, update and administration of Microsoft desktop operating systems including Windows 10, and Windows 11.
- Knowledge in use of various virus control software applications, i.e., Malware Bytes and email filter.
- Knowledge in technical support and administration of comprehensive virus control program.
- Knowledge in support and administration of comprehensive backup/recovery procedures. (Synology)
- Knowledge in supporting data communications infrastructures and related hardware/software.
- Ability to communicate effectively both verbally and in writing.
- Ability to analyze situations and adopt appropriate courses of action.
- Ability to work independently and efficiently under stressful conditions, make solid decisions, and exercise independent judgment.
- Ability to isolate system problems quickly and take proper corrective action.
- Ability to understand and translate technical terminology and reports into a clear and logical format.
- Skill in presenting and explaining technical information to others.
- Skill in reviewing and interpreting complex technical documents, manual, journals, and instructions.
- Skill in system troubleshooting and problem-solving.
- Knowledge of PFsense
- Knowledge of Mesh Networking
- Knowledge of Routing (BGP)
- Knowledge of Docker/Containers.
- Additional training may be required as part of position. All training must be completed within calendar year of assignment.
PHYSICAL DEMANDS:
- While performing the duties of this job, the Team Member must use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
- Team Members frequently is required to walk, occasionally is required to stand; and stoop, kneel, crouch, or crawl.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted and can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
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