What are the responsibilities and job description for the IT Specialist position at The Nash Casino?
JOB SUMMARY: Under direct supervision of the Director of IT, provides advanced technical support for all The Nash Casino computer-based systems; network infrastructures; telecommunications and data communication infrastructures; desktop workstations, operating systems, and desktop applications; backup/recovery systems; and virus control programs and systems.
JOB RESPONSIBILITIES:
- Responsible for deployment of all new PC hardware, printers, and desktop application software.
- Installs and supports productivity tools including but not limited to Microsoft Office, Sage MAS90, etc.
- Maintain ticketing system
- Supports phone system and cell phones.
- Takes initiative to develop and implement solutions to problems that result in more efficient and cost-effective systems and/or procedures.
- Maintains a spare parts inventory to facilitate timely repair of systems and infrastructures.
- Provides consultation to users in the selection of appropriate PC and/or printer hardware for their specific application needs.
- Complies with all policies and procedures, rules, and regulations.
- Performs other duties as required.
- Report daily to Level 2 support for daily assignments.
- To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- Ability to keep a friendly, calm, and helpful demeanor in high-stress situations and in a continuously fast-paced environment.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
EDUCATION AND EXPERIENCE:
- Must have a minimum of an Associate Degree in Information Technology, MIS or equivalent from an accredited college or university. Bachelor’s Degree preferred but not required.
- In lieu of degree, 4 years of relevant experience will be considered. Industry certifications preferred but not required.
- High school diploma or general equivalency diploma (GED) preferred.
- Knowledge of computer science and the methods, techniques, practices, and procedures utilized in computer programming.
- Knowledge of the capabilities and limitations of hardware.
- Knowledge of information systems, technologies, and applications.
- Knowledge in basic operation/support of VOIP Phone systems.
- Knowledge of the supporting Point of Sale systems.
- Knowledge in all phases of PC hardware setup, configuration, and routine support.
- Knowledge in all phases of desktop system troubleshooting, repair, and problem remediation.
- Must be proficient in basic systems support of Microsoft Windows 2008, 2012 and 2016 Server Operating Systems.
- Must be proficient in the setup and administration of Office 365 Administration.
- Must be proficient in support, update and administration of Microsoft desktop operating systems including XP, Windows 7, and Windows 10.
- Knowledge in use of various virus control software applications, i.e., MalwareBytes and email filter.
- Knowledge in supporting data communications infrastructures and related hardware/software.
- Ability to communicate effectively both verbally and in writing.
- Ability to analyze situations and adopt appropriate courses of action.
- Ability to work independently and efficiently under stressful conditions, make solid decisions, and exercise independent judgment.
- Ability to isolate system problems quickly and take proper corrective action.
- Ability to understand and translate technical terminology and reports into a clear and logical format.
- Skill in presenting and explaining technical information to others.
- Skill in reviewing and interpreting complex technical documents, manual, journals, and instructions.
- Skill in system troubleshooting and problem-solving.
- Adhere to additional training as required.
- Internal candidates must have been in their current position for at least six months and have had no active disciplinary action during the last six months.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
- Must be 21years of age or older.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co-workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where smoking is permitted, and it can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
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