What are the responsibilities and job description for the Team Member Relations Manager position at The Nash Casino?
JOB SUMMARY: The Team Member Relations Manager is essential in creating a positive workplace culture by bridging communication between team members and management. This role involves resolving conflicts and implementing Human Resource policies that promote fairness and compliance while conducting investigations and providing guidance on employment laws. Working closely with the Director of Human Resources, the Team Member Relations Manager will align strategies to ensure a unified approach to workforce management. This collaboration aims to foster strong employee relations, boosting morale, retention, and productivity.
JOB RESPONSIBILITIES:
- Develop and maintain effective relationships with Human Resources functional partners to support business operations.
- Investigate workplace issues such as complaints of misconduct, harassment, discrimination or policy violations.
- Understand employee concerns from an emotional perspective, offering appropriate support while balancing the needs of the business.
- Provide training for supervisors and managers on team member relations best practices.
- Serve as a link between management and Team Members, working collaboratively to solve work-related problems.
- Assist Human Resources Director and General Manager in ensuring property-wide policy adherence.
- Drive culture by consistently demonstrating a positive attitude and BIG Service standards.
- Implement and maintain continuous improvement of training programs and professional development.
- Coordinate and assist with Team Member events.
- Provide BIG Service to internal guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
- The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
- The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
- Maintain professionalism and a friendly and approachable demeanor throughout the workday.
- Assist with training/mentoring of new Team Members as requested.
- Maintain all appearance standards in accordance with established uniform and appearance guidelines.
- Is honest in all interactions and displays a high degree of integrity.
- Ability to work independently with little to no supervision or as part of a team is required.
- The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
- Must be and remain compliant with all legal or company regulations.
EDUCATION AND EXPERIENCE:
- Bachelor’s degree in human resources or related discipline.
- 3-5 years of human resources experiences, including at least two years in employee relations
- Must be 21 years of age or older.
- Must pass all required pre-screening drug and background checks.
- Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
- Ability to work a variety of shifts, this includes day, swing, late-night, weekend, and holiday shifts as scheduled.
- Must be able to obtain and maintain a valid New Hampshire gaming license.
PHYSICAL & MENTAL DEMANDS AND WORKING CONDITIONS: The physical and mental demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to move in and around the work area throughout the entire workday.
- Must be able to sit, stand or walk for extended periods of time.
- Must be able to repeat the same movements.
- Must be able to engage and interact with all guests appropriately and work well under the pressure of a fast-paced environment.
- Must be able to successfully communicate on a regular basis with all co- workers, vendors, and guests both in person and over the telephone.
- Must be able to answer all inquiries and provide assistance and information in a professional and accurate manner.
- Must be able to access and interpret information on computer screens.
- Must be able to work in an environment where it can be loud with guest chatter, overhead music, and live entertainment.
- Must be able to lift and carry up to 30 pounds and respond to visual and aural cues.
- Requires the ability to distinguish letters or symbols and eye hand coordination.
The Nash Casino is an equal opportunity employer (EOE). Qualified applicants are considered for employment without regard to race, color, religion, sex, national origin, age, marital status, disability, sexual orientation, or any other characteristic protected by state or federal law.
Team Member
Dunkin' | Attom Donuts, Inc. -
Nashua, NH
Team Member
Tractor Supply Company -
Milford, NH
Team Member
Dunkin' - Franchisee Of Dunkin Donuts -
Nashua, NH
