BMW Sacramento/MINI Sales Product Genius

Sales Product Specialist

Qualifications

• Driver's License
• Clean DMV

Education

• High school diploma or the equivalent
• Product knowledge preferred
• College education preferred

Specialized

• 1 year in an upscale retail environment preferred

Other

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.

General Expectations

• Devote himself/herself to insuring satisfaction to customers.
• Determine management, production and quality requirements by asking questions and listening.
• Attend company meetings as required.
• Maintain a follow-up system that encourages follow through with assigned projects.
• Establish personal performance goals that are consistent with company standards of productivity and devise a strategy to meet those goals.
• Review and analyze actions at the end of each day, week, month, and year to determine how to better utilize time and plans more effectively.
• Understand the terminology of the business and keep abreast of technology changes in products and services.
• Know and understand the federal, state and local requirements which govern the company’s business.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Participate in performance management.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Job-Specific Expectations

• Provides comprehensive product information throughout the sales process.
• Supports the sales department in product related tasks and activities.
• Provides extensive and customer oriented product experience and explains complex product features based on customers actual needs.
• Provides transparent product information to Genius community, sales representatives and Contact Information Centers (CIC).
• Improves the quality of the sales process and customer satisfaction.
• Fully explains vehicle features, application and benefits.
• Maintains constant communication with the designated sales personnel at the dealership on vehicle delivery and any scheduling changes.
• Arrives to scheduled appointments in a timely manner and maintains communication with clients regarding any changes to scheduled time.
• Acquires and maintains total product knowledge on all vehicles and understands competitors vehicle features, benefits and perhaps shortcomings.
• Keeps abreast of new products, features, accessories, etc., and their benefits to clients.
• Achieves client satisfaction objectives as assigned by management and follows up with new owners to ensure delivery satisfaction.
• Maintains high ethical standards in all actions and maintains a professional appearance at all times.
• Demonstrates passion about our brand and products.
• Confident in using new media (tablets, social media, etc).
• Achieves high standards by focusing on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This involves anticipating customer needs and seeking solutions to satisfy customers, achieving or exceeding sales and service goals, showing concern for all aspects of the job no matter how small, following ethical standards set by the company, and acting in a professional manner.
• Works effectively with others by focusing on teamwork, listening, speaking, and writing effectively, and using these communication skills to influence customers and to ask probing questions about customer problems and needs. This includes being aware of the impact of ones own behavior on others and using appropriate communication styles with others.
• Handles pressure by focusing on adapting to change, maintaining composure, resolving conflicts and multi-tasking. This includes changing work priorities or procedures in response to changing conditions and multiple work demands, maintaining performance under stress or opposition, remaining sensitive to time deadlines, keeping a positive and professional demeanor, analyzing all viewpoints objectively, and shifting between two or more activities while maintaining high levels of quality.
• Manages complexity by focusing on planning and prioritizing, analyzing problems, and making decisions. This includes accomplishing goals and meeting deadlines that support delivery of vehicles, customer handling, and business growth; recognizing problems; and determining relationships between cause and effect.
• Applies the basics by focusing on referencing written information, applying basic language and math skills, using computer and technical systems, completing forms, and learning new procedures. This includes using computer systems to access and input information, learning new information, and completing repair orders or other forms to the specifications of the dealership.
• Understands and uses business knowledge by focusing on applying general sales knowledge and using knowledge of dealership operations. This includes understanding general non-technical areas associated with automotive selling/leasing/financing, willingness to increase knowledge in order to ensure customer satisfaction and owner loyalty, and using skills to carry out company policies, build customer loyalty, and assist in controlling costs.
• Maintains a valid drivers license, meeting company insurance carrier eligibility requirements, to accompany customers during the test drive.
• Assists in other areas of the Sales department and performs other administrative duties, as assigned.
• Responsible for other duties as assigned and/or required by business need.

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication.  Responsibilities may include other duties as assigned and may be amended at the discretion of The Niello Company with or without notice.

Equal Employment Opportunity with the Niello Company:

The Niello Company is an equal opportunity employer that does not discriminate on the basis of actual or perceived: race, religious creed, color, national origin, ancestry, physical or mental disability, medical condition, genetic information, marital status (including registered domestic partnership status), sex and gender (including pregnancy, childbirth, lactation, and related medical conditions), reproductive health decision-making, gender identity and gender expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), age (40 and over), sexual orientation, military and veteran status, domestic violence victim status, political affiliation, and any other consideration protected by federal, state or local law. We support an inclusive workplace where team members excel based on personal merit, qualifications, experience, ability, and job performance.

At-Will Employment:

Employment at The Niello Company is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the employee or Company.  This at-will employment relationship will remain in effect throughout an employee’s employment and may not be modified by any oral or implied agreement.  Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its employees and does not modify the at-will status of any employee hired via this job posting.

Compensation Range by Position:

The expected pay for this position is $16.00 per hour to $20.00 per hour plus bonus up to $5,000.00 per month and may vary based on factors such as location, skills, and relevant experience.  Some positions may include additional compensation in the form of bonuses or commissions.  

Benefits:

The Niello Company is proud to offer a competitive Benefits package, including Medical, Dental, & Vision plans, to all Full-time Team Members as well as Part-time Team Members who are deemed eligible based on a minimum hours requirement. In addition, TNC offers access to other Benefits such as a Health Savings Account, Flexible Spending Account, Life Insurance, Disability Insurance, 401(k), and an employee discount program.  In addition, eligible employees also enjoy paid time off benefits that vary based on position.

Salary : $16 - $20