What are the responsibilities and job description for the Guest Service Agent position at The Parkview Hotel?
Is Hospitality your Passion!
Perks
GoHilton Team Member Travel Rewards
The Parkview Hotel
The Parkview Hotel is in the heart of it all, between Syracuse University and Downtown Syracuse, offering travelers the perfect combination of comfort and service in a boutique hotel that’s clearly individual.
The Parkview Hotel is currently seeking a Guest Service Agent. Our Guest Service Agents are fun, energetic professionals with the ability to exceed expectations using excellent guest service skills and a great smile!
Responsibilities:
- Welcome Guests Upon Arrival – Provide information regarding the Hotel, Rooms and Amenities.
- Process all incoming and outgoing reservations and cancellation requests in a timely and efficient manner.
- Handle all In-House Guest Reservations requests; Extensions, Late Check-Outs and/or Rebooking’s.
- Make, Modify and Cancel Reservations, via Telephone, Online or In-Person
- Maintain accurate guest information including Guest Information, Billing/Payments, Chagres, Etc.
- Maintain daily logs and checklists
- Respond to all guest requests in a timely manner
- Knowledge of all hotel features/services
Qualifications:
- Must have open availability – Days, Nights, Weekends and Holidays
- Experience with Opera Property Management System (A Plus)
- Excellent Communication and Organizational Skills
- Excellent problem-solving skills and the ability to work well under pressure and stressful situations
- Exceptional multitasking skills and ability to be empathetic to guest needs
Become Part of Our Team and Enjoy:
- Competitive Wages
- Referral Bonus Program
- 401K Retirement Plan with Employer Matching
- Health, Dental, Vision and Life Insurance for Full-Time Associates
- GO Hilton Team Member Rewards – Travel Benefits with Food & Beverage Discount
- Paid Time Off for Full-Time Associates
- Paid Sick Time for All Associates
- Professional Development and Career Advancement Opportunities
- Endless Smiles and Positive Energy
