Patron Services Associate - box office live theatrical venue

Patron Services Associate

The Phoenix Theatre Company, a LOA LORT D Theatre and Arizona’s largest professional regional theatre, seeks a Part-Time Patron Services Associate.

About The Phoenix Theatre Company

Located in the heart of the Central Arts District close to downtown Phoenix, our beautiful 14-acre campus includes three theaters, a restaurant and bar, rehearsal halls, administrative offices, costume, scenic, prop, lighting and paint shops, all on one site. We produce a wide range of theatre, from full scale musicals to comedies, dramas and original new work. Our community service programs have gained national attention. With a $12 million annual operating budget, and celebrating our 100th Season, we offer 10-12 diverse productions every season as well as a growing Festival of New American Theatre.

This is a part time position.

The Phoenix Theatre Company is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, The Phoenix Theatre Company provides employment opportunities without regard to race, color, religion, creed, ethnicity, sex, pregnancy, national origin or ancestry, age, physical or mental disability, citizenship status, marital status, sexual orientation, gender identity, family responsibilities, genetic status or information, military or veteran status or status in any status protected by federal, state, or local law.

This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Phoenix Theatre Company will not tolerate unlawful discrimination, harassment, or retaliation under any circumstances.

We are eager to cultivate a broad and inclusive field of applicants. The Phoenix Theatre Company is committed to building a diverse community of staff, volunteers, and apprentices. Individuals from underrepresented groups are encouraged to apply.

• MUST HAVE CONSISTENT WEEKDAY AVAILABILITY WITH FLEXIBILITY FOR EVENING AND WEEKEND SHIFTS AS NEEDED.

Job Summary

The Patron Services Associate is responsible for providing outstanding administrative support to the Box Office team and for to all patrons of The Phoenix Theatre Company. As needed, this position may also work the Will Call window before and during shows, which occur primarily in the evenings and weekends.

Organizational Relationships

• Reports to the Patron Services Manager
• Works in collaboration with the Patron Services Associates

Essential Duties & Responsibilities

• Handles administrative tasks, inbound and in person sales calls and patron inquiries; supporting patron relationships is the most crucial component of this role
• As needed, acts as a Will Call expert alongside other sales associates, greeting patrons, selling tickets, upselling subscriptions, soliciting donations, answering questions.
• Identify and share trends in sales
• Conducts special sales or promotions during Will Call and/or Intermission, including subscription campaigns and holiday promotions in the lobby
• Assists with outbound performance changes, cancelations and development call campaigns as necessary

Methods of Accountability

Methods of Accountability are determined by the duties and responsibilities outlined above along with the following:

• Frequent real-time feedback from the Patron Services Manager
• Quarterly Performance Reviews provided by the Patron Services Manager
• A right to Progressive Discipline as outlined in the Employee Handbook if deemed necessary
• Patron feedback
• Timeliness of completing projects according to deadlines

Minimum Qualifications

• At least one year of experience in sales
• Advocacy-level customer service skills
• Self-motivation and the ability to multi-task in a fast-paced environment
• Professional etiquette and work ethic
• Organizational and time management skills
• Data management skills and abilities
• Effective leadership and communication skills
• Must be able to work well in teams as well as independently
• Superior attention to detail is imperative
• Must be able to function in a high-pressure environment with changing priorities

Standards of Performance

Standard of Performance are based on the duties and responsibilities of the position, as well as the mission, vision, and goals of The Phoenix Theatre Company.

Physical / Mental Demands & Working Conditions

• Weekdays required and some Evenings and Weekends as needed
• General office and theatre setting
• Fast paced and high-pressure environment

What’s In It For You

• Free tickets to all productions
• Discounts at the in-house bar and restaurant

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 15 – 30 per week

Schedule:

• Day shift
• Evenings as needed
• Weekends as needed

Work Location: In person

Salary : $12