What are the responsibilities and job description for the Cafe Manager position at The Pulpo Group?
Description
The Café Manager leads The Boro's bakery, café, and take away programs, ensuring seamless operations and an exceptional experience for both guests and team members. They oversee training, uphold the highest standards of service, and ensure that every step of service is consistently executed. With responsibility for hiring, scheduling, and guiding staff, they delegate tasks thoughtfully and provide intentional leadership to their team. The Café Manager also manages inventory, product ordering, and serves as the primary point of contact for staff feedback and inquiries regarding food, beverages, retail, and service. By making values-driven decisions and solving problems effectively, the Café Manager embodies our core values and sets the standard for excellence in all aspects of the café's operations.
Core Responsibilities
Leadership
Demonstrate self-awareness and positivity, coaching teams toward service standards and goals. Provide clear direction and resolution to challenges.
Guest Experience & Hospitality
Set the tone for impeccable service, engaging with guests and team members to ensure a memorable experience. Uphold our values with intention and respect.
Operations
The authority on all products, processes and procedures. Overseeing the weekly ordering & inventory of products and ensuring accurate counts on-hand. Proactive, not reactive, anticipatory to upcoming rushes and expected needs
Staff Relations
Inspire and support team members, holding them accountable to uphold values and expectations. Educate staff on all aspects of the restaurant.
Sales
The Café Manager mindfully drives sales through intimately knowing our offerings and effectively managing new product launches. They are eager to continue building personal and team skill sets, including the art of selling, genuine guest relations and heartfelt hospitality in action.
Requirements
The Café Manager leads The Boro's bakery, café, and take away programs, ensuring seamless operations and an exceptional experience for both guests and team members. They oversee training, uphold the highest standards of service, and ensure that every step of service is consistently executed. With responsibility for hiring, scheduling, and guiding staff, they delegate tasks thoughtfully and provide intentional leadership to their team. The Café Manager also manages inventory, product ordering, and serves as the primary point of contact for staff feedback and inquiries regarding food, beverages, retail, and service. By making values-driven decisions and solving problems effectively, the Café Manager embodies our core values and sets the standard for excellence in all aspects of the café's operations.
Core Responsibilities
Leadership
Demonstrate self-awareness and positivity, coaching teams toward service standards and goals. Provide clear direction and resolution to challenges.
Guest Experience & Hospitality
Set the tone for impeccable service, engaging with guests and team members to ensure a memorable experience. Uphold our values with intention and respect.
Operations
The authority on all products, processes and procedures. Overseeing the weekly ordering & inventory of products and ensuring accurate counts on-hand. Proactive, not reactive, anticipatory to upcoming rushes and expected needs
Staff Relations
Inspire and support team members, holding them accountable to uphold values and expectations. Educate staff on all aspects of the restaurant.
Sales
The Café Manager mindfully drives sales through intimately knowing our offerings and effectively managing new product launches. They are eager to continue building personal and team skill sets, including the art of selling, genuine guest relations and heartfelt hospitality in action.
Requirements
- Proven experience as a Café Manager or similar role
- Excellent communication
- Demonstrate self-management skills and emotional intelligence
- Knowledge of restaurant operations and familiarity with restaurant management software and POS systems
- Ability to work flexible hours, including morning, evenings and weekends
- Ability to work in a fast-paced environment
- Embrace mistakes as learning opportunities and maintain a growth mindset.
