Concert Golf Partners is seeking a dynamic and hands-on Assistant General Manager (AGM) to oversee daily operations and deliver exceptional member and guest experiences for both Hiwan Golf Club and The Ranch Country Club.
The AGM will actively support the General Manager while fostering a culture of high performance and collaboration among staff. This role encompasses overseeing key club operations, including recruiting, training, and leading food and beverage teams, maintaining exceptional quality standards, and coordinating member events. Additionally, the AGM will contribute to budget planning, enforce club policies, and cultivate strong relationships with members, guests, and employees to ensure an outstanding club experience.
The ideal candidate will have a hands-on management style, excel in team leadership, and bring innovative ideas to elevate club services and operations.
Key Responsibilities
Operational Oversight :
- Direct and manage daily operations to ensure the Club’s high standards of service and quality are consistently met or exceeded.
- Be knowledgeable of and comply with the Club’s standards, policies, and regulations to ensure safe and efficient operations.
- This is a hands-on position; the candidate will actively engage in all operations, prioritizing service over office tasks.
Team Leadership and Development :
Interview, hire, and train employees as needed.Clearly define roles and expectations for managers and staff while fostering high morale.Coach, counsel, motivate, and discipline staff; hold them accountable and monitor performance regularly.Ensure effective orientation for new staff and professional development opportunities for experienced staff.Financial and Administrative Management :
Oversee scheduling to minimize overtime and keep labor costs within budget.Audit and approve biweekly payroll.Develop and implement financial strategies, budgets, and action plans; take corrective action as needed to achieve financial goals.Approve product invoices and provide updated financial information to the Accounting Department.Maintain accurate records of events, inventory, and daily business volumes.Food and Beverage Operations :
Manage purchasing of food, beverages, supplies, and equipment while maintaining cost controls.Oversee service quality, sanitation, and cleanliness standards in all areas.Monitor and ensure compliance with alcoholic beverages and other regulatory requirements.Implement and monitor sanitation and cleaning schedules.Member and Guest Experience :
Greet members and guests and oversee service regularly to ensure satisfaction.Assist in service during peak times or as needed to maintain operational excellence.Assist in planning and approving marketing and sales promotion activities for club events and outlets.Facility and Equipment Management :
Inspect supplies, equipment, and organization to ensure efficiency, safety, and cleanliness.Maintain equipment and coordinate maintenance schedules and repairs as needed.Collaboration and Strategic Planning :
Work with the corporate team to develop and execute operational strategies.Establish quantity and quality output standards for all staff.Serve as a member of the Club’s management team, providing necessary reporting and updates to leadership.Collaborate with department leaders to ensure objectives are continuously met or exceeded.Monitor market trends to stay competitive and relevant in the industry.Miscellaneous Duties :
Attend staff meetings to provide input and updates.Perform other duties as assigned by management.Qualifications :
Education & Experience :
Education : Bachelor’s degree in Club / Hospitality Management, Business Administration, or related field preferred.Experience : Minimum of 5 years in a leadership role within the hospitality or private club industry.Proven experience with payroll cost controls, Microsoft Office Suite, and POS systems (Northstar experience is a plus).Food safety and alcohol service certifications.Skills & Attributes :
Exceptional organizational, leadership, and interpersonal skills.Ability to inspire, train, and hold staff accountable while fostering a collaborative team environment.Strong problem-solving skills with a focus on delivering solutions.Outstanding communication skills to interact effectively with members, guests, and employees.Knowledge of financial management and strategic planning within a club or hospitality setting.Typical Physical / Cognitive Demands :
Perform manual labor tasks requiring strenuous physical efforts, including carrying, lifting, pushing, pulling, bending, squatting, or moving objects over 40 pounds occasionally.Engage in frequent walking, standing, and sitting, with continuous repetitive motions.Convey information and ideas clearly and evaluate alternative courses of action quickly and accurately.Perform effectively in stressful, high-pressure situations while maintaining composure and objectivity.Listen to, understand, and clarify concerns and issues raised by members, guests, and employees.Work with and understand financial data, applying basic arithmetic functions and concepts such as fractions, percentages, ratios, and proportions to practical situations.Why Join Us?
Concert Golf Partners offers an engaging work environment where passionate professionals can grow and thrive. As an Assistant General Manager, you will be part of a team that values excellence, creativity, and the commitment to exceeding member and guest expectations.
If you are a hands-on leader with a drive for operational excellence, we invite you to apply and help shape the future of our club.
About The Ranch Country Club :
The rolling landscape with iconic views, upon which our beloved Ranch Country Club estate rests, has a long-winded and extensive history dating back to the 19th century. The land, homesteads, and overall appearance of The Ranch have changed alongside the passing of time and at the hands of the many owners who cared for it, but the tradition and roots where it was planted have stayed the same. From the original land grant given to the Marion family to the Ward Mansion and all the way to how the Club stands today, the Clubhouse holds strong with the integrity and passion of those who’ve passed through the threshold.At The Ranch Country Club, we take pride in the traditions and values that have remained since the early days of The Ranch and hope always to be a place that our Members can consider home.
Salary : $100,000 - $120,000
