What are the responsibilities and job description for the Telephone Operator position at The Regional Medical Center of Memphis?
A Brief Overview
Operates telephone communication systems to relay incoming and outgoing calls, paging, and emergency alerts. Performs various communication and clerical duties.
What you will do
- Operates telephone communications systems and provides information services / switching incoming calls, placing long distant calls and paging and maintaining message center.
- Answers, transfers and places calls following established protocols.
- Provides general information and assistance to caller in an expedient, professional and courteous manner, in compliance with iRESPECT standards and promoting patient / customer satisfaction. Refers to the hospital directory to ascertain station number of department / employee / patient.
- Provides patient information to requesting parties, utilizing computers and in accordance with established polices and procedures.
- Responds to emergency alerts and situations according to established policies and procedures.
- Makes routine announcements / notifications and pages authorized personnel or announces emergency alerts using intercom and radio paging system.
- Performs clerical duties; completes and maintains required logs and records, including outgoing long distance calls, telegrams sent by phone and incoming collect calls, phone problems and requests for telephone services.
- Maintains confidentiality in matters relating to patient / family, department and hospital information. Adheres to established department and organization policies (i.e. HIPAA, Confidentiality, and Compliance Policies).
- Maintains a clean, orderly, safe environment for patients and personnel. Adheres to established policies, compliance / quality improvement, and patient safety, environment and infection control standards.
- Completes required continuous training and education, including department specific requirements.
- Provides coverage for relief and absences as required. Demonstrates flexibility to work night, weekend and holiday rotation to provide continuous coverage as required.
- Issues paging units and batteries.
Qualifications
Physical Demands
Regional One Health is committed to diversity and inclusion. We are an equal opportunity employer including veterans and people with disabilities.
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