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Assistant Community Manager

Mount Pleasant, MI | Full Time
6 Days Ago

Job Description

Your Opportunity

Scion is paving a path in student living and we’re seeking a talented Assistant General Manager (AGM) to join us in executing our vision. This position is a community leader and assists the General Manager with maintaining successful operational and financial performance of an asset.

If you are passionate about customer service and have a detailed eye for account management – we want you!                           

You’ll work in a fast-paced, agile, collegiate environment. This role demands a customer-centric mindset, adaptability, attention to detail and excellent prioritization skills. Must be prepared to act as General Manager in their absence.

Your Benefits

  • FLSA Status Exempt
  • Discretionary annual bonus
  • Paid Time Off
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • 401k Matching
  • Paid Maternity Leave

Your Responsibilities

Staff Development and Leadership

  • Provide leadership and coaching for staff performance and foster a positive and productive team environment.
  • Assist with attracting, hiring, retaining and training exceptional team members.
  • Ensure all onsite staff are trained and compliant with Fair Housing, safety and company policies.
  • Manage the development of and adherence to the property onsite schedule, including after hour on-call shifts.

Property Administration

  • Prepare, respond and advise on all community aspects including market, physical condition, policies, procedures and onsite emergencies.
  • Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances.
  • Assist with planning and leading the team in executing successful annual Turnover processes.
  • Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting.
  • Ensures move-in, room assignments, transfer and move-out processes are executed efficiently and successfully.

Facilities & Capital

  • Responsible for safe and sanitary community experience for employees, residents and guests including property appearance, operationally sound facilities, preventative maintenance and great service.
  • Responsible for property curb appeal and overall appearance of building exterior, common areas, amenities, and apartments. 
  • Assist with conducting inspections and walk vacant apartments/bed spaces monthly.
  • Regularly inspect grounds, interior and resident amenities / general common areas to ensure that the facilities comply with all codes and company standards.
  • Coordinate work order requests with appropriate staff or vendors.

Financial Performance

  • Assist in the preparation of Month End reports, reconcile, and balance all accounts receivable.
  • Enforce and comply with all Scion late fees, Non-Sufficient Funds (NSF) fees and collection policies, keeping delinquency below 2% by month end.
  • Post and collect damage charges from quarterly inspections.
  • Assess damage at move-out to calculate required charges and prepare final billing or processes refunds.

Customer Experience & Sales

  • Manage all customer sales interactions, both personally and through directing team members in alignment with company standards.
  • Perform weekly market surveys.
  • Manage the successful execution of customer experience initiatives, engagement initiatives, and additional marketing opportunities.
  • Manage promotional material and property incentives meeting marketing and concession budget.
  • Provide expert direction on sales and revenue goals and lead the team to achieve them. Utilize KPIs to report on trends, insights and proactively address issues.
  • Identify and recommend local marketing opportunities, appropriate marketing messages and material to drive traffic to the property.  
  • Manage all escalated resident concerns and account matters in a timely manner.

The responsibilities listed above may not be all inclusive.

What We Require

  • Exceptional written and verbal communicator
  • Meticulous detail orientation
  • Customer-centric mindset
  • 1 years’ experience working at living communities/property management
  • Proficient in Property Management Systems (Entrata preferred)

Operational Details

  • Job location is at the assigned property. May be required to travel periodically.
  • Working hours consist of daytime business hours, requiring additional non-traditional hours during peak times and emergencies.

Who is Scion?

 At The Scion Group, we’re changing what student housing means. It’s bigger than beds and buildings. It’s about providing unique experiences and creating communities — both on and off campus — that feel less like a place and more like a home. As one of North America’s leading owners, operators and advisors of student housing, we are defining the future of student living.

Taking the student housing industry by storm starts by surrounding yourself with the right people. We want trail blazers and risk takers. Go-getters and game changers. We want dreamers and doers. From operations to accounting, advisory to finance, we’re building a team to help us take student living to the next level.

At Scion, we don’t just lead the way, we Make Way. How do we do it? We know we’re far from perfect and we’re relentless in finding ways to better ourselves. You'll come to find out that Make Way is a call to action to pave your own path and to lead, not follow. It’s what sets Scion apart and secures our spot as one of the fastest growing, industry-leading companies.

 
 
The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.
 
IND1 #wearehiring #werehiring Assistant Property Manager / Student Housing / Real Estate / Property Management 

Company Overview

  • Website thesciongroup.com
  • Headquarters CHICAGO, IL
  • Size 500 - 1,000
  • Founded 1999
  • Type Private
  • CEO ROBERT D BRONSTEIN
  • Revenue $50M - $200M
  • Industry Business Services
  • About the scion group
  • The Scion Group provides real estate services to higher education and businesses.

Skills for Assistant Community Manager

The job skills required for Assistant Community Manager include Customer Service, Property Management, Accounting, Futures, Leadership,and Initiative etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Community Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Community Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Assistant Community Manager

The following is the career advancement route for Assistant Community Manager positions, which can be used as a reference in future career path planning. As an Assistant Community Manager, it can be promoted into senior positions as a Leasing Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Community Manager. You can explore the career advancement for an Assistant Community Manager below and select your interested title to get hiring information.

How to Become an Assistant Community Manager

If you are interested in becoming an Assistant Community Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Community Manager for your reference.

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Step 2 Knowing the best tips for becoming an Assistant Community Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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