MA/LPN Phone Triage - Granger Family Medicine/Full- Time

Overview

Department: Family Medicine

Location: Granger Campus; 52500 Fir Road, Granger, IN 46530

Hours: Full Time; 40 Hours: Monday - Friday 8:00 am-5:00 pm

Good enough isn’t for us. The South Bend Clinic's team members show up every day driven to exceed expectations. We see and support the remarkable in every person within and beyond the walls of our work.

The South Bend Clinic works to understand what matters most to you. We recruit and retain team members who share a relentless passion and pride for helping others live happier and healthier lives. We invest in helping our team members develop their talents in a way that is rich in personal meaning. We invite you to join us, fulfill your purpose and make your mark!

Holistic benefits designed to help our team members flourish in all aspects of their lives, including: 

• Daily pay
• Pet health coverage
• Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
• $5,250 Tuition Reimbursement per year. 
• 40 hours paid volunteer time off. 
• A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
• 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members. 
• 401(k) Match
• 3 Year vested 401(k)

Responsibilities

• Provides ongoing triage and management of office flow to meet patient’s medical and service needs in order to maintain optimal patient flow.
• Performs the technical component of the department’s clinical procedures competently.
• Documentation of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Communication of all patient care is thorough, objective, concise, and follows appropriate legal guidelines.
• Receives patients professionally in waiting area and rooms them per department protocol.
• Maintains accurate/current logs for equipment, i.e., refrigerator temp, autoclave, eyewash, crash cart, etc.
• Verifies patient insurance coverage for pre-certification, referrals and/or authorizations and documents in NextGen.
• Applies knowledge of general insurance guidelines and requirements to help direct patient care.
• Appropriately responds to emergency situations.
• Cross trains in other positions where appropriate as determined by manager.
• Exhibits computer systems knowledge and proficiency as necessary to perform job functions.
• Demonstrates the attitudes and behaviors of The South Bend Clinic Service Standards.
• Performs other duties as assigned when appropriate.
• Adheres to HIPAA guidelines set forth in Clinic policies and procedures.

Qualifications

Education/Certification/License: 

• Certified or Registered Medical Assistant or LPN with an expanded skillset.
• Minimum of 2 years of experience.

Knowledge, Skills, and Abilities:

• Team player, professional, and customer service oriented.
• Proficient computer skills including EMR, highly organized, ability to multi-task and enjoy working in a very fast paced environment. 
• Able to work with diverse patient base of all ages. 
• Assist with clinical procedures specific to department. 
• Perform basic back office skills including medication administration, injections, bandaging, and accurately collect height, weight, and BP. 
• In addition, must be able to anticipate the needs of the physician and require minimal supervision. 
• Prior experience is a plus.