Description

Help manage and support the team to ensure the highest level of customer service

and satisfaction. Responsible for assisting in day-to-day operations of Spa.

Responsible for assisting Director with any activity deemed necessary for the

typical functions of the Spa department.

Requirements

Responsible for the efficient operation of the Spa, creating a positive,

smooth, well-run operation.

· Stay up to date with the latest Spa Trends

· Understand and comply with all company policies and procedures

pertaining to this position, the required duties as well as department

requirements.

· Attend scheduled meetings as necessary

· Must be extremely dependable with a strong work ethic.

· Possess strong interpersonal abilities.

· This position is required to work Weekends and Holidays and at times

may be asked to work overtime

· Anticipate, identify, and ensure customer needs are being met best.

· Must be able to communicate effectively with The Springs Resort Team

and Management

· Assist with Retail ordering, ensuring the Retail area is always staged for

maximum buyer impact

· Count and submit inventory every month.

· Create, submit, and order POR.

· Exhibit a professional attitude, diplomacy, and ability to handle

difficult situations. Demonstrate an exceptional level of professionalism

· Assist with maintaining an up-to-date Spa back bar and retail inventory.

· Participate in any activity deemed necessary for the normal operations

of the Spa department.

· Coordinate with Director and Human Resources on projects

 Communicate effectively with Director, Spa Receptionists, Therapists & Estheticians 

· Must familiarize and maintain department education with all Spa Retail 

· Responsible for helping to find shift coverage when necessary 

· Ensure phones are answered within 3 rings and proper verbiage is used. 

· Assist with the evaluation process 

· Assist with any special assignments as required. 

· Assist in implementing and maintaining procedures asked of by the Director. 

· Assist with Billing disputes. 

· Assist with submitting Payroll 

· Maintain and refine opening and closing procedures as needed 

· Co-ordinate with Bathhouse, Housekeeping, Hotel Maintenance departments, and managers 

· Co-ordinate with Hotel Front Desk and Concierge 

· Co-ordinate with vendors regarding spa training. 

Must have a High School Diploma/GED, college degree preferred. Proficient

knowledge of Staffing – How to direct employees and assign duties according

to their job description, Money handling, Customer Service, How to handle any

accidents, conflicts, incidents, and what protocols should be followed in such a

case. Must have an understanding of Employee Relations, and scheduling. Must

perform well under pressure in a fast-paced environment. Must be able to

communicate effectively with The Springs Resort team and Management. Must

be customer service oriented and be able to greet guests in a professional and

friendly manner creating an excellent guest experience. Will be required to

work evenings, weekends, and Holidays. Computer Skills required, experience

with reservation systems preferred. Leadership experience in Spa and

Hospitality preferred. Must adhere to all policies, procedures, and safety

regulations set forth by The Springs Resort.