What are the responsibilities and job description for the Banquet Server position at The Union League Golf Club at Torresdale?
JOB TITLE: Banquet Server
REPORTS TO: Banquet Manager
DEPARTMENT: Banquets LOCATION: Union League Golf Club at Torresdale (3801 Grant Ave, Philadelphia, PA 19114)
DESCRIPTION:
To provide excellent service for all events. Set up & breakdown of events in a pre-determined timely manner which is based off the BEO. Work well with fellow team members to ensure the best service.
RESPONSIBILITIES:
· Establishes a warm welcome with a smile and professional atmosphere for guests by following F&B policies & standard operating procedures (SOP’s) that are established or implemented in the department.
· Works as part of a team to setup, serve and breakdown banquet events using correct F&B techniques to include serving food from the left with the left hand & clearing from the right in addition to serving beverages from the right with the right hand & clearing from the right.
· Is competent with the expertise of executing different banquet functions including meetings, tastings, receptions, breakfast, lunch, brunch and dinner. This also includes setting of chafers, urns, glassware, flatware or any other materials or props that must be used to display food product elegantly.
· Actively responds to the manager’s requests regarding special guests or last-minute details of an event.
· Ensures the room is completely set 30 minutes prior to the start of a function.
· Assist in the seating of guests to their tables, to include pulling chairs out.
· Provide immediate attention to guest upon seating and thereafter remain at each individual station in the dinning room providing attentive service.
· Must be in full uniform (including nametags) when clocked in and out.
· Takes any appropriate food orders in specific manner at each station.
· Refills all beverages served with and after the meal, as a request or as per instructions.
· Uses as many props & appropriate linens to accent food.
· Retrieving of props & storing them back in the appropriate places upon completion of use.
· Clearing of soiled glasses, flatware & chinaware in all areas as well as racking them into appropriate racks/bins in the pantries.
· Completes all side work that has been assigned at the end of every shift.
· Breaking down of all soiled flatware, chinaware & glassware into its appropriate racks or containers.
· Advises supervisor of any member/guest complaints as soon as they occur.
· Continually strives to improve skills in working events to the extent of executing an event without any supervision should the emergency arise.
