Resident Care Director

Resident Care Director – Case Manager

REPORTS TO: Executive Director

DEPARTMENT: Resident Care

FLSA STATUS: Exempt

LANGUAGE: Ability to read, write and speak English

LOCATION: Maiden Park, Rochester NY

POSITION SUMMARY:

The Resident Care Director is responsible for the overall implantation, delivery, and

coordination of all resident care services within the community. This includes maintaining

excellent resident care, high occupancy and accountability for meeting community financial

goals, supervision and oversight of all care staff and compliance with both state regulations

and Willow Ridge Senior Living policies and procedures.

QUALIFICATIONS REQUIRED:

• Bachelor's degree with major course work in human services AND one year of full

time work experience in a related field OR

• Associates degree with major course work in human services OR three years of full

time work experience in a related field.

• A registered nurse, licensed practical nurse or licensed vocational nurse licensed to

practice as required by state regulations preferred.

• Approval by Department of health or other regulatory agencies per state

requirements required.

• Case Management experience preferred.

• Experience and Knowledge in all aspects of senior living, including assisted living,

Memory care, and Enhanced Assisted Living preferred.

• Knowledge of and/or ability to quickly master an understanding of related regulatory

and compliance requirements required.

• Experience in recruiting, training, and managing people in a healthcare field

preferred.

• Working knowledge of computers including Excel, Word, and MS Office.

• Compassion for and desire to work with the elderly

• First Aid Certified.

RESPONSIBILITIES:

• Supervise, develop, and schedule all resident care staff according to WRSL policies,

procedures, and standards.

• Establish and maintain a medication system which adheres to state, federal and

company laws, regulations, and guidelines.

• Perform evaluations and reevaluations to determine appropriate residency, resident

needs and then assist in establishing appropriate service plans.

• Orient and assist all residents to adjusting to life in the community.

• Operate the Resident Care Department within budget and according to WRSL policies,

procedures, and standards.

• Responsible for ordering and maintaining adequate Resident care department

supplies.

• Complete quality management reviews to ascertain if the department is meeting state

regulations and WRSL policies and follow up as needed.

• Act as a liaison for all aspects related to resident care within the community.

• Responsible for appropriate staffing levels needed to meet the needs of the facility

and state guidelines, to include filling in for staff during unexpected shortages.

• Administer medications as allowed per state specific and WRSL guidelines when

required.

• Provide resident care as allowed per state specific and WRSL guidelines when required.

• Provide training and orientation to new Resident care department staff members and

ongoing training to current department staff members.

• Responsible for all documentation completed by resident care department staff,

including 24-hour logs, care task charting, toileting schedules, and all other

documentation implemented for resident care.

• Communicate to residents, families, department heads, resident care department

staff, and Executive Director as needed.

• Work with the care department and others to promote and protect resident rights

and the psychological well-being of each resident.

• Support the move in process with a positive attitude and image of WRSL.

• Maintain active community and professional ties with clinical and non-clinical contacts.

• Responsible for tracking attendance of all care department staff and effectively

carrying out disciplinary action where appropriate and per WRSL policy.

• Communicate and enforce policies and procedures and effectively recommend

corrective and disciplinary action to enforce such policies.

• Create and maintain accurate care plans that meet the needs of the residents.

• Hold care meetings with residents and their families to assist with communication.

• Proactively tack, trend and report both resident and employee incidents and accidents

to prevent recurrence.

• Ensure or provide therapeutic interventions to assist residents in coping with their

transition and adjustment to facility, including their social, emotional, and

psychological needs.

• Orient and assist each resident to adjust to life in the community.

• Assist each resident to maintain family and community ties and to develop new ones.

• Encourage resident participation in community and community activities.

• Assist residents in need of alternative living arrangements to make and execute a

sound discharge or transfer plan as needed per state regulations and WRSL policies and

procedures.

• Assist Executive Director with timely submission of state required event reports.

• Implement and maintain an accurate medical record for each resident.

• Interact with all resident's physicians, pharmacists, and medical personnel as needed

and required per regulations and WRSL policies.

• Monitor for resident changes of condition to assists with move-out management,

preventing premature &

unnecessary resident transfers and discharges.

• Coordinate all resident care through third-party providers such as therapy, home

healthcare & hospice.

• Supervise and manage the medication administration and/or assistance with self

administration of medication programs as required by state law and WRSL policies and

procedures.

• Supervise and manage the storage, distribution, and discontinuation of resident's

medication.

• Develop and maintain positive relationships with staff at all levels of the organization.

• Ensure that residents and families receive the highest quality of service in a caring and

compassionate atmosphere which recognizes the individuals' needs and rights.

• Maintain an up-to-date Health Commerce account.

• Acquire, and maintain, an understanding of, and comply with, all Willow Ridge safety

practices, policies and procedures related to your job.

• Participate and present in annual safety training and in services.

• Monitor your staff's compliance with safety policies and procedures, implement

corrective actions when indicated.

• Report any staff injury or accident in a timely fashion for your department.

• Actively participate in employee injury/accident investigations in your department.

• Rotate as a member of the Safety Committee.

• Maintains a valid driver's license for car travel as needed.

• Performs all other duties as needed or requested by supervisor.

LEADERSHIP:

• Through example, inspires and motivates performance of subordinates and promotes

honesty, trust, and respect.

• Coach and evaluate staff performance as necessary to maintain high standards of

quality care, financial accountability, and business growth.

• Evaluate the performance and effectively recommend changes to terms and

conditions of employment for all resident care staff.

• Interview and hire all community care department staff.

• Uses critical thinking and sound judgement on decisions that impacts residents,

associates, and general operation of the community.

• Ability to assess and understand customers' expectations, needs and circumstances.

• Ability to speak intelligently about Willow Ridge and of assisted living programs.

• Assist the Executive Director with prompt follow-up and resolution of customer

service complaints and inquiries.

• Support community staff in infection control procedures including the COVID-19 and

blood borne pathogen exposure plan.

• Assist the community with sales

marketing outreach activities including routine

visits to physician's, discharge planners and other referral sources.

• Assist and participate in the community's orientation program and ongoing lnservice

program.

• Participate in the developing, reviewing, and implementing of policies concerning

resident care and quality of life.

• Maintain a high level of confidentiality regarding residents, staff, and the community.

• Rotating a manager on duty schedule with other directors.

• Rotates an on-call schedule with the Resident Care Coordinator to ensure support 24/7

for resident care department.

• Maintain flexible work schedule to be available to work evenings, nights, weekends,

and holidays as needed.

• Availability by phone or page 24 hours a day, 7 days a week for emergencies.

• Follow Willow Ridge Senior Living policies and procedures.

PHYSICAL/SENSORY REQUIRMENTS:

• Ability to exert 20-50 pounds of force occasionally and/or 10-25 pounds of force

frequently and/or up to 10 pounds of force constantly to lift, carry, push, pull, or

otherwise move objects.

• Additional physical demands include standing, walking, sitting, stooping, kneeling,

crouching, crawling, bending, twisting and generally all movement associated with

resident care.

• Travel frequently by car.

• Must be in full compliance with all regulatory required vaccinations (including COVID-

19, MMR, etc).

OSHA CLASSIFICATIONS:

• Potential for exposure to bloodborne pathogen.

This job description does not constitute an employment agreement between the employer

and the employee and is subject to change by the employer as the needs of the business and requirement of the job change.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $65,000 - $75,000