What are the responsibilities and job description for the Customer Service Representative - Retail Logistics position at The Wellsville Group dba Ashley HomeStore?
The Wellsville Group dba Ashley – Batavia, NY
Immediately Hiring Full Time Customer Service – Retail Logistics/Delivery Operations Specialist
Who Are We? The Wellsville Group dba Ashley is a top 10 Ashley licensee that has been in the furniture business for over 55 years. We are proud to offer our customers a trusted brand & the #1 name in furniture & mattresses. We believe in "Delighting our Guests, Turning Houses in Homes & Changing Lives for the Better Together." In this position you’ll be a member of our Corporate Customer Service/Delivery Operations Team responsible for responding efficiently to customer inquiries, sharing product information & resolving any emerging problems that our customers may face.
Why The Wellsville Group?
- Weekly Pay – This position starts at $17/hour
- Performance Based Bonus Incentives
- Advancement Opportunities
- Paid Time Off 3 Paid Holidays 2 Personal Days to Use as You Choose
- Health Insurance - we offer various options for medical, vision & dental coverage
- Generous employee discount
- Short-term & Long-term disability
- 401K Retirement Plan
- Long-Term Career Opportunities - many of our leaders have been promoted within our own company. When you start at The Wellsville Group dba Ashley, you aren't just starting your next job, but you're beginning a career
- Work From Home option available after training has been completed
How You Know This Opportunity Is For You
- You understand that sometimes things go wrong & you pride yourself in being helpful to right the wrongs
- You are naturally positive & look on the brighter side (The glass is half full)
- You are comfortable in a fast paced environment & uncertainty doesn’t ruffle your feathers (Every account is different; switching gears & moving on with sound judgment is key)
- You can handle upset customers in a professional manner, remaining calm, responding with compassion & identifying & exceeding expectations.
What We're Looking For...
- Able & willing to work a schedule that includes working rotating Saturdays (Hours are Monday -Friday Saturday’s rotation 8am-4:30pm)
- Excellent oral communication skills
- Ability to multitask – Speak with customers on the phone while updating the computer system
- Minimum requirement of High School Diploma or GED certificate
Keywords: customer service, full time, hiring immediately, entry-level, order entry, scheduling, computer skills, multitasking, problem solving
Job Type: Full-time
Pay: $17.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Shift:
- 8 hour shift
Application Question(s):
- Are you able & willing to work Monday through Friday's & rotating Saturday's (8am-4:30pm)?
- Are you interested in the Work From Home Option after the training period & do you have reliable internet service?
Education:
- High school or equivalent (Preferred)
Experience:
- customer service: 2 years (Preferred)
Work Location: In person
Salary : $17