What are the responsibilities and job description for the Field Service Tech position at TheMasonGroup?
Field Service Technician
Requirements:
- Associates Degree in Mechanical, Electronic Technology or similar, accepting non degreed professional with commeasurable experience, Technical School graduate (Electrical/Mechanical background)
- Experience working with electro-mechanical equipment is a plus
- Ability to read basic electrical schematics is a plus
- Willingness to be hands-on
The company provides training for qualified individuals, including on-the-job training. The duration of training depends on the applicant’s background, education, and ability to learn the company’s equipment and technologies.
Field Service Representatives must possess a strong work ethic, high energy level, excellent communication skills, and willingness to travel approximately 50% of the time nationwide, with occasional international travel. This is a salaried position with additional compensation for travel on behalf of the company and its customers.
Primary Responsibilities:
- Assist customers on-site with equipment start-up
- Train customer operators on-site in the use of equipment
- Repair or replace problematic or failed components on-site as necessary
- Approve warranty replacements as per equipment warranty stipulations, usually requiring factory verification
- Provide off-hours customer phone assistance at times, typically over weekends/holidays (compensated accordingly)
When not traveling, Field Service Representatives perform the following functions:
- Follow up on the last field service visit with customers to ensure all is well
- Test completed weigh feeders, water treatment, and other equipment prior to shipment
- Provide telephone and other types of assistance to customers
- Assist Electrical Production in testing completed control panels
- Write follow-up letters/memos to customers, reviewed by the Field Service Manager and possibly Sales prior to mailing
- Investigate unusual problems experienced in the field with applicable in-house personnel
- Maintain current expense reports
Qualifications:
- Close vision, and color vision ability required
- Safely and effectively lifting, carrying, and moving objects of varying weights
- Bending, stooping, reaching, balancing, standing, and walking for extended periods and maintaining the necessary physical dexterity and coordination
- Working in various environmental conditions, which may include exposure to varying temperatures, and noise levels at times
What we offer:
- A dynamic, flexible culture, that promotes collaboration and professional/ personal growth of each team member
- To be a part of a well-established team that values hard work, innovation & knows the value of its people
- Coaching and mentoring, helping team members realize their potential, aiding in defining goals and executing them
- We have an aggressive growth strategy, making way for ample advancement opportunities to transition into operations and/or direct management
- Competitive base package
- Continuous training - we are firm believers that a strong, knowledgeable, well-trained staff is the reason we are at the top of our field, having continued success
- Competitive health-care package
Our goal as leaders is to provide value, value to our clients, vendors and more importantly to our team – YOU!
_ Looking forward to getting to know you..._
We, and our clients, are equal opportunity employers and consider all applicants for positions without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other protected status.
Job Type: Full-time
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Vision insurance
Schedule:
- Monday to Friday
Ability to Commute:
- Hackensack, NJ 07602 (Required)
Work Location: In person
