What are the responsibilities and job description for the Deskside Support position at Themesoft Inc.?
Job Title: Deskside support
Location: – Bethlehem, Pennsylvania, 18017- Onsite
Mode : Contract (6 Months)
Rate - $19/hr on W2 or $23/hr on C2C
Job Responsibilities:-
⦁ Desk side support for (Desktop, Laptop, OS and applications, Hands and feet for Datacenter/Network support)
⦁ Install, deploy, troubleshoot, repair, maintain, and lifecycle hardware and software throughout the organization.
⦁ Maintains detailed and accurate records in workload management, asset management, and administrative applications.
⦁ Provides tier I and II support in all areas of the organizational service portfolio.
⦁ Provides excellent customer service to all levels of employees including customers, peers, and leadership.
⦁ Accurately follows documentation and checklists to ensure efficiency and consistency.
⦁ Participates and engages in team meetings, team building activities, and other opportunities to strengthen the department.
⦁ Communicates in a professional, positive and timely manner in person, on the phone, and via electronic means.
⦁ Uses routine troubleshooting methodologies that provide efficient, effective resolution and minimize impact to the customer.
Salary : $2 - $23
