Recent Searches

You haven't searched anything yet.

157 Customer Success Manager Jobs in Chicago, IL

SET JOB ALERT
Details...
Thentia
Chicago, IL | Full Time
$94k-127k (estimate)
8 Months Ago
Prefect
Chicago, IL | Full Time
$98k-138k (estimate)
Just Posted
Kastle Systems
Chicago, IL | Full Time
$101k-142k (estimate)
6 Days Ago
Cypress HCM
Chicago, IL | Full Time
$101k-142k (estimate)
5 Days Ago
FleetPulse
Chicago, IL | Full Time
$107k-152k (estimate)
1 Week Ago
Schedule Engine
Chicago, IL | Full Time
$107k-152k (estimate)
2 Weeks Ago
CADDi
Chicago, IL | Full Time
$98k-138k (estimate)
2 Months Ago
Forethought
Chicago, IL | Full Time
$97k-137k (estimate)
7 Months Ago
Revvin, Inc.
Chicago, IL | Full Time
$97k-137k (estimate)
5 Months Ago
Workato
Chicago, IL | Full Time
$102k-137k (estimate)
2 Months Ago
AMOpportunities
Chicago, IL | Full Time
$65k-84k (estimate)
5 Months Ago
ACAMS
Chicago, IL | Full Time
$107k-152k (estimate)
3 Days Ago
Hispanic Technology Executive Council
Chicago, IL | Full Time
$107k-152k (estimate)
4 Days Ago
Zen Educate
Chicago, IL | Other
$88k-116k (estimate)
2 Weeks Ago
OneTrust
Chicago, IL | Full Time
$98k-132k (estimate)
2 Weeks Ago
Skilljar
Chicago, IL | Full Time
$107k-152k (estimate)
1 Month Ago
Screencastify
Chicago, IL | Full Time
$97k-137k (estimate)
4 Months Ago
RethinkFirst
Chicago, IL | Full Time
$81k-107k (estimate)
5 Months Ago
Winnow
Chicago, IL | Full Time
$87k-121k (estimate)
3 Days Ago
Motorola Solutions
Chicago, IL | Full Time
$107k-152k (estimate)
1 Day Ago
Salesforce.com, Inc.
Chicago, IL | Full Time
$91k-124k (estimate)
1 Day Ago
NielsenIQ
Chicago, IL | Full Time
$68k-87k (estimate)
1 Week Ago
Nielsen Consumer LLC
Chicago, IL | Full Time
$75k-94k (estimate)
1 Week Ago
Global Payments
Chicago, IL | Full Time
$107k-152k (estimate)
1 Week Ago
Graham Media Group
Chicago, IL | Full Time
$107k-152k (estimate)
1 Month Ago
Avispa Technology
Chicago, IL | Full Time | Contractor | Temporary
$65k-81k (estimate)
Just Posted
STELLAR
Chicago, IL | Full Time
$64k-81k (estimate)
1 Day Ago
Customer Success Manager
Thentia Chicago, IL
$94k-127k (estimate)
Full Time | Business Services 8 Months Ago
Save

sadSorry! This job is no longer available. Please explore similar jobs listed on the left.

Thentia is Hiring a Customer Success Manager Near Chicago, IL

About Thentia

Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities. Internally, our culture fosters collaboration, inclusivity, intellectual curiosity, and professional development. We lead by our values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authoritativeness.

About The Role:

Thentia’s Customer Success Team is experiencing unprecedented growth! Our team is at the forefront of the Customer Experience, and we are deeply committed to helping our customers get the most value from our products!

We are seeking a Customer Success Manager (CSM) to own the customer relationship from on-boarding through launch and thereafter. The successful candidate will provide ongoing support to coordinate and prioritize our customer support activities and resources, ensuring that customers receive attentive assistance and are nurtured as they go from new customers to long-standing experienced ones. As the key point of contact with the customer, the CSM provides advice and ensures that feedback is shared across our organization and incorporated into our product management lifecycle. If this inspires you it may be the role you’ve been searching for

Responsibilities:

  • "Own” the customer experience through the full life-cycle of onboarding and beyond
  • Be a trusted customer advocate who will work on their behalf to ensure they are successful with our solution
  • Forster relationships that result in eagerness to participate in case studies, provide testimonials and act as references
  • Partner with cross functional teams to ensure customer’s needs are being met, be it related to support, training or anything else that will impact their success
  • Contribute to an ongoing effort to ensure customer success tools and techniques are aligned with organizational goals
  • Make recommendations to improve efficiencies through development and adoption of best practices and standard procedures based on product releases. 

Qualifications:

  • Minimum 3 years proven experience in Customer Success roles in cloud-based SaaS solutions
  • Prior experience working within a regulation such as occupational licensing or professional regulation (e.g. healthcare, financial, legal)
  • Understanding of operational efficiency programs in regulation
  • Experience with Zendesk, Salesforce and other CRM tools
  • Project Management: Ability to manage a portfolio of customers with complex projects that last from several weeks to several months.
  • Priority Setting: Focuses time/energy on the most critical issues/opportunities. Clearly understand how to assess the importance of tasks and decisions. 
  • Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
  • Problem Solving: Talent for solving challenging problems and situations using an organized and logical approach. Looks beyond the obvious to understand the root cause of problems. 
  • Collaboration and Teamwork: Collaborates with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs. 
  • Ability to navigate an environment where process and procedures may evolve quickly.
  • Clear and effective communicator; the ability to communicate with clients and colleagues with credibility and empathy, including in a remote work environment.

We’re proud to be ‘Great Place to Work’ certified in the U.S. and Canada. Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a ‘great place to work’. 

We are a hybrid workplace: At Thentia, we've adopted a hybrid work model with 3 days a week in office and 2 days at your discretion. As a company, hybrid collaboration is key to our success because: 

  • It’s noticeably and positively different when we have people together
  • Being all remote is pretty impersonal and can be isolating
  • Serendipitous interactions can spark new big ideas and innovation
  • Problem solving and sharing ideas in real time moves us forward faster
  • Cross group collaboration makes us stronger
  • Having fun, together helps us win together
  • Best of all…feeling the energy in the room around ideas and wins is incredible!

Compensation

Thentia provides employees with a competitive base salary along with:

  • Full Health Insurance coverage (programs vary for each country)
  • Flexible paid-time-off, including vacation and wellbeing days, and volunteer days
  • Parental Leave
  • Year-end bonus potential (for eligible roles)
  • Professional development & training, including Udemy Business

Our Commitment 

Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.

We thank all applicants in advance for applying. Only individuals selected for interviews will be contacted. 

Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place. 

Job Summary

JOB TYPE

Full Time

INDUSTRY

Business Services

SALARY

$94k-127k (estimate)

POST DATE

07/08/2023

EXPIRATION DATE

07/07/2023

WEBSITE

thentia.com

HEADQUARTERS

TORONTO, ONTARIO

SIZE

50 - 100

FOUNDED

2014

CEO

JULIAN LUIS CARDARELLI

REVENUE

<$5M

INDUSTRY

Business Services

Show more

Thentia
Full Time
$71k-91k (estimate)
Just Posted
Thentia
Full Time
$100k-120k (estimate)
4 Days Ago
Thentia
Full Time
$96k-128k (estimate)
5 Days Ago

The job skills required for Customer Success Manager include Accountability, Adaptability, Best Practices and Standards, Big Data, Collaboration, CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Manager. Select any job title you are interested in and start to search job requirements.

For the skill of  Accountability
Mokena School District 159
Full Time
$41k-82k (estimate)
6 Days Ago
For the skill of  Adaptability
Neptune Retail Solutions
Full Time
$53k-70k (estimate)
Just Posted
For the skill of  Big Data
Sonsoft
Full Time
$142k-177k (estimate)
1 Week Ago
Show more

The following is the career advancement route for Customer Success Manager positions, which can be used as a reference in future career path planning. As a Customer Success Manager, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager. You can explore the career advancement for a Customer Success Manager below and select your interested title to get hiring information.

FleetPulse
Full Time
$107k-152k (estimate)
1 Week Ago

If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Success Manager job description and responsibilities

Having a customer success manager overseeing the onboarding process helps with retention.

01/03/2022: Pueblo, CO

Customer success managers should have strong organization and presentation skills, but those things can be taught.

12/19/2021: Modesto, CA

They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.

02/13/2022: Everett, WA

Take time to understand what each customer needs and help customers take the shortest route possible.

01/23/2022: San Jose, CA

The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.

01/07/2022: Minneapolis, MN

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Success Manager jobs

Customer success managers are both salespeople and support professionals.

12/15/2021: Las Cruces, NM

During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products

01/02/2022: Longview, TX

A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.

02/21/2022: Pueblo, CO

Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.

12/22/2021: Temple, TX

Customer Success Managers must be strong, natural advocates.

02/15/2022: Clearwater, FL

Step 3: View the best colleges and universities for Customer Success Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
Show more