What are the responsibilities and job description for the Customer Service Representative position at Thomas Foods International USA?
2nd shift 3pm-12am
3rd shift 9pm-6pm
* shifts may have rotating Saturday and Sunday shifts*
Under the supervision of the Customer Service Supervisor, this position assists in the accurate management of all inbound deliveries and outbound customer orders. He/she will interact frequently with customers providing knowledge and expertise to fulfill their requests.
DUTIES AND RESPONSIBILITES:
- Scheduling of all inbound deliveries & customer order pick ups
- Communicate directly with all drivers arriving at Lakeside
- Ensure all inbound paperwork is signed & filed accordingly
- Ensure all outbound BOL’s are signed & filed accordingly
Assist with the following tasks:
- Prepare all special labels, customer placards, etc. for orders & ensure warehouse staff apply to product as requested by customer
- Daily interactions with warehouse management and staff
- Input all outbound customer orders, ensuring accuracy & product availability
- Input & follow up on completion of all customer inbound deliveries
- Act as liaison between Lakeside and customer in reporting any concerns or discrepancies with inbound deliveries and / or customer orders
- Process BOL’s & weight sheets for all outbound orders, email final copies to customer
- Any additional tasks within scope and ability as requested
JOB REQUIRMENTS:
- High School Diploma or equivalent
- Ability to clearly speak, read, and write in English
- Excellent computer skills
- Experience in a warehouse setting
- Knowledge Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Ability to respond to a large influx of emails daily
- Ability to pass a preemployment drug test
- Excellent leadership skills
- Excels as a team player
- Ability to multitask and meet deadlines
- Ability to maintain regular and predictable attendance
- Ability to read and understand Standard Operating Procedures (SOPs)
- Ability to add, subtract multiply and divide in all units of measurements
- Understand and abide by all safety regulations as well as policies and procedure set forth by Thomas Foods International, USA
- This position is for the third shift. We generally provide training during the first shift to then transition to the third shift once training is complete.
Job Type: Full-time
Pay: From $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Evening shift
- Night shift
Work Location: In person
Salary : $22
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