Delivery Manager (Routing & Dispatching)

ThompsonGas is the nation’s fastest growing propane retailer, and we are looking for innovative, outside of the box thinkers who want to make an impact. We are rethinking the way we do business and, as a result, our employees are empowered to take an idea and run with it. If you are looking for an environment that will allow you the freedom to drive change, create an unrivaled customer experience and have fun while you’re doing it – then ThompsonGas is for you!

We are seeking a Delivery Manager to cover routing for our Reno, NV and California Areas . The Delivery Manager is accountable for effective and efficient planning, routing and data clean-up for all deliveries within their area of responsibility. This position works closely with the management team to ensure superior customer service through on-time deliveries while maintaining and continually improving the operational efficiency of all truck / driver combinations. The Delivery Manager will be proactive in leading continuous improvement in all aspects of truck utilization and delivery timelines.

Essential Job Duties :

• Strong people management and logistics / routing experience.
• Analytical skills to assess and drive improvement in productivity metrics.
• Outgoing personality with strong interpersonal skills – including strong persuasion & influence skills.
• Ability to analyze customer accounts regarding methods of delivery scheduling and make changes to promote delivery efficiency on a daily basis.
• Work closely with the management team to reduce / eliminate OT and work within the Branch budgeted for personnel and vehicle expenses.
• Partner with management team to monitor and streamline processes to reduce delivery costs, while increasing delivery efficiency, quality and all key metrics.
• Manage order prioritization to improve / maximize customer service with a focus on high priority / high quality customers.
• Utilize routing technology to ensure most effective routes are built.
• Review accounts for possible errors which can cause deliveries to be inefficient.
• Participate in ongoing development of distribution tools, practices, and technology.
• Work within CARGAS Energy and Tableau to review all deliveries for potential increases in delivery metrics.
• Must be able to sit at a desk for extended periods of time.
• Other duties as assigned.

Education and Experience :

ThompsonGas provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ThompsonGas complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.