RISEN Case Manager

Description

General Summary:    

The Rhode Island Systems, Engagement and Navigation (RISEN) Case Manager for the Housing First Program will be embedded in local housing authorities (PHA) and/or shelters to identify individuals that have mental health or substance use needs and provide linkages to address social determinants of health. The goal of RISEN is to reduce the number of people experiencing homelessness in Rhode Island due to untreated mental illness, substance use or co-occurring disorders through connection to treatment and services.

Essential Responsibilities: 

• Collaborate with local PHAs/shelters to develop on-site schedule and build rapport with residents and housing staff
• Screen individuals identified as homeless or at risk for eviction for social determinants of health, behavioral health needs, housing needs and provide linkages to appropriate behavioral health, substance use, and housing services
• Provide case management that includes care coordination or service delivery planning that focuses on stability across services and housing transitions
• Ability to identify social determinants of health and coordinate appropriate referrals as needed (i.e. state and local benefits such as Medicaid, Supplemental Nutrition Assistance Program (SNAP), disability benefits, veterans’ benefits, etc.
• Coordinate with Program Manager for  distribution of American Rescue Plan Act (ARPA) grant funds to be used to ensure that SUD clients are able to continue to engage in treatment by having stable housing
• Facilitate the request for payment of eviction prevention, security deposit, and/or first month’s rent on behalf of the participant based on eligibility criteria
• Assist clients in developing and implementing a housing plan to retain permanent housing as soon as possible after financial assistance ends
• Collaborate with other service providers through case conferencing as needed in support of our common mission to provide referrals for individuals who have been identified as in need of services
• Attend and participate in RISEN advisory committee
• Connect individuals in crisis to 988 and crisis services (BH Link)
• Monitor and evaluate program participant progress through internal tracking system
• Coordinate with HMIS Agency Manager to ensure all participants experiencing homelessness have been entered into the Coordinated Entry System (CES)
• Maintain client and activity records related to all RISEN activities
• Adhere to Housing First model utilizing motivational interviewing, trauma informed care and harm reduction practices that are culturally competent, client centered and evidence based
• Maintain timely, accurate records, documentation, and reports as required
• Accept other duties and responsibilities as assigned

Additional Responsibilities:

• Attend all agency/department required training and meetings within the prescribed period.
• Attend all Safety Training programs and be able to describe his/her responsibilities related to the general safety, department safety, and specific job-related hazards and responsibilities.
• Demonstrate respect and regard for the dignity of all clients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment.
• Embrace Thrive’s Diversity, Equity and Inclusion Mission Statement and Definitions.
• Present a neat appearance in proper attire and identification as required by the position, department and agency policies and procedures.
• Work the hours and/or shifts assigned, and begin and end on time.
• Carry and enliven a positive Thrive image consistent with the Thrive’s Guiding Principles and professional code of ethics.
• Function, as member of a team, i.e., be a “Team Player”.

Qualifications

Education, Experience and Competencies:

• Associates Degree or equivalent combination of education and experience from a two-year college or technical school and three years related experience.
• Previous experience supporting families or individuals with special care needs or disabilities or families or individuals accessing housing programs and services
• Demonstrated ability to work both independently and as an effective team member
• Demonstrated experience working with diverse populations
• A combination of education and experience demonstrating acquisition of the skills and abilities required

Certifications, Licenses Requirements:

• Valid driver's license and automobile insurance which meets Rhode Island minimum standards required, or the ability to obtain necessary transportation in order to perform the responsibilities/tasks of the job.

EEO/VET/LGBTQ Employer