What are the responsibilities and job description for the Service Advisor - Electronic Equipment (Assembly Level) position at Thwing-Albert Instrument Co.?
We are seeking a Service Advisor with a strong background in electronics and customer service to join our team. This role requires in-depth knowledge of electronic equipment at the assembly level, offering remote technical support via phone and email. The ideal candidate will be adept at diagnosing issues, recommending precise corrective actions, and guiding customers through complex technical landscapes, as well as compiling and maintaining detailed troubleshooting guides.
Responsibilities:
- Act as the first point of contact for customers via email and phone, addressing issues related to electronic equipment at the assembly level.
- Troubleshoot assembly-level problems, diagnosing faults and outlining detailed steps for resolution.
- Advise on and recommend replacement parts and assemblies necessary for equipment repair.
- Compile and maintain comprehensive troubleshooting guides to aid in problem resolution and to support customer self-help capabilities.
- Document customer interactions, track issues, and ensure timely resolution of all cases.
- Collaborate with technical teams to share customer insights and help refine product performance and support strategies.
- Develop technical documentation and guides to assist customers and enhance the troubleshooting process.
Qualifications:
- Associate’s or Bachelor’s degree in Electronics, Electrical Engineering, or a related technical field.
- Demonstrated experience in customer service or technical support, specifically with electronic equipment.
- Deep understanding of electronics assembly and assembly-level troubleshooting.
- Excellent problem-solving skills with the ability to communicate complex information clearly.
- Proficient in both written and verbal communication.
- Detail-oriented with strong organizational and multitasking skills.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- No weekends
License/Certification:
- Driver's License (Preferred)
Ability to Commute:
- West Berlin, NJ 08091 (Preferred)
Work Location: In person
Salary : $50,000 - $60,000