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Assistant Store Manager

Orlando, FL | Full Time
2 Days Ago

Job Description

Overview

Assistant Store Manager

 

 

As an Assistant Store Manager (“ASM”), you will use your customer service and leadership experience to help coach and development our Customer Service Representatives while developing your supervisory skills. You will play a key role in helping your team produce results while in a fast-paced, dynamic environment and we will help you reach the next level in your career by providing an ongoing comprehensive training and development program that will allow you to truly shine.

Responsibilities

Provide an exceptional customer experience throughout the full cycle of the loan or pawn process by educating consumers and making recommendations based on their financial needs.

 

Assist in customer account management by accepting payments, monitoring, and managing customer appointments.

 

Work to meet Company set performance standards by leveraging business-to-business partnership opportunities, obtaining referrals, participating in and hosting in-store and community events.

 

Develop customer relationships to build new business, maintain store profitability, and further brand loyalty and recognition. 

 

Provide support, coaching, and development to Customer Service Representatives in order to improve the team’s potential.

 

Maintain customer information in the Point of Sale system with accuracy and integrity.

 

Help ensure a work environment that upholds compliance with Company policies and procedures, as well as local, state, and federal laws and regulations.

 

Utilize personal vehicle to complete bank deposits and other Company business throughout the workday.

 

Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.

 

Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.

 

Ability to maintain a full-time work schedule with regular in-person attendance, including limited Saturday hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.

Qualifications

  • High School Diploma or equivalent required
  • Minimum 2 years of experience and proven success in a supervisory or leadership role
  • Excellent verbal and written communication skills
  • Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems
  • Must be at least 18 years of age (19 in Alabama)
  • Ability to successfully pass a criminal background check required, including motor vehicle report, and other background checks as required (certain state and local applicant exemptions may apply)
  • Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

 

Preferred Qualifications

  • Associate degree or higher
  • Prior leadership experience in a sales or customer service-oriented position
  • Experience in retail, sales, or financial industry
  • Bilingual English/Spanish is a plus and may be required for certain locations

Our Benefits Include***:

 

  • A comprehensive new hire training program designed to help set you up for success
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
  • Paid On-The-Job Training & Professional Development Programs
  • Multiple coverage levels for Medical, Dental, & Vision
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
  • Traditional 401(k) and Roth 401(k) with Company match
  • Flexible Spending Accounts
  • Basic and AD&D Life Insurance
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
  • Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment)
  • 5 Day Work Week & Closed on Sundays
  • Diverse Culture and Inclusive Environment

Learn More About Us

 

The TMX Finance® Family of Companies (“the Company”) is one of the largest consumer specialty finance organizations in the United States. With companies that include TitleMax®, TitleBucks®, and InstaLoan®, the Company provides a diversified product offering. These companies are represented nationwide, and their growth has launched a wealth of career opportunities in both our stores and at our corporate offices. If you are looking for a dynamic career with significant earning potential and advancement opportunities, you’ve come to the right place.

 

Our Commitment to Diversity, Inclusion & Belonging

 

Diversity at the TMX Finance® Family of Companies is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

 

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

 

Important: The TMX Finance® Family of Companies will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domain @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS.

 

 

**Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.

 

***Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

All TMX Finance® Family of Companies Are Equal Opportunity Employers.

 

Company Overview

  • Website titlemax.com
  • Headquarters SAVANNAH, GA
  • Size 3,000 - 7,500
  • Founded 2012
  • Type
  • CEO TRACY YOUNG
  • Revenue $500M - $1B
  • Industry Financial Services
  • About tmx finance family of companies
  • TMX is a finance company that specializes in offering consumer credit and automobile title loans.

Skills for Assistant Store Manager

The job skills required for Assistant Store Manager include Customer Service, Leadership, Training and development, Written Communication, Retail Sales,and Microsoft Office etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Store Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Store Manager. Select any job title you are interested in and start to search job requirements.

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Career Path for Assistant Store Manager

The following is the career advancement route for Assistant Store Manager positions, which can be used as a reference in future career path planning. As an Assistant Store Manager, it can be promoted into senior positions as a Grocery Store Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Store Manager. You can explore the career advancement for an Assistant Store Manager below and select your interested title to get hiring information.

How to Become an Assistant Store Manager

If you are interested in becoming an Assistant Store Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Assistant Store Manager for your reference.

Step 1 Understand the job description and responsibilities of an Assistant Store Manager

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Step 2 Knowing the best tips for becoming an Assistant Store Manager can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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