Club Quality and Member Support Administrative Assistant (Hybrid)

Summary

The Club Quality and Member Support Administrative Assistant will interact with our internal team. In this position you will provide high level system, administrative, and data support. This role requires knowledge of CRM related processes and reporting. An excellent understanding of customer service principles and systems support is necessary.

Description

• In consultation with management, review and evaluate business systems and user needs
• Utilize and improve administrative systems and computerized processes to accurately record, organize, update, and make relevant information easily accessible for others
• Assist management with data analysis and provide recommendations
• Collect feedback through surveys and direct interactions and compile this data for internal review
• Prepare reports, emails, letters, and other documents; using appropriate tools such as spreadsheets, SharePoint databases, and presentation software
• Function as a liaison between team members and various departments within the organization
• Establish and maintain effective working relationships with management and staff by communicating professionally and courteously
• Collaborate with leadership team on departmental goals, initiatives, and staffing
• Complete expense reports, and submit for reimbursement in an accurate and timely manner
• Plan travel reservations, itineraries, hotel reservations, and seminar registration
• Maintain calendar management for Club Quality and Member Support department, as well as prepare and book meetings as needed
• Support department leadership with committee administration
• Support department leadership with data processing management
• Other duties as required by management
  
  

Knowledge And Skills

• Experience with systems management, including Dynamics 365, and phone and chat software
• Experience editing and administering in SharePoint
• Excellent communication skills, both verbal and written
• Ability to write professionally clear and concise letters and emails
• Excellent knowledge of customer service principles and practices
• Must be able to work on a team, as well as independently, and contribute to multiple projects
• Strong analytical and organizational skills
• Must be flexible and able to accept and adapt to change
• Team player with a positive attitude
• Project management experience preferred
• Non-profit or member support experience a plus
  
  

Requirements

• Bachelor’s degree or equivalent work experience required
• Advanced knowledge of Microsoft Office applications
• Minimum of three years customer service or office experience
  
  

Pay Range: $55,000 USD - $60,000 USD

Compliance with all company policies, including but not limited to the company’s COVID-19 vaccination policy and testing and face covering policy, is a condition of employment. You must be able to connect to a reliable internet service to perform all job duties when working from home. Work authorization is required, and sponsorship is not available. Candidates must be legally authorized to work in the U.S.

This is a hybrid role, with some days remote and some days on-site (typically 2 per week) in our office at 9127 S. Jamaica St. Englewood, CO 80112. When working in the office, we follow CDC guidelines.

Join Toastmasters!

We offer a competitive salary and benefits package: Medical, Dental, Vision, Life, Short- and Long-Term Disability Insurance, 401(k), and Pension Plan, along with 15 days of paid Vacation, 9 paid Sick days, and 12 paid Holidays.

A close-knit culture and steady work/life balance are tantamount to success at Toastmasters International. The educational nonprofit strives to cultivate an upbeat, prolific workforce through valued benefits, such as complimentary coffee and tea bar, employee-focused events/lunches, and prize-winning contests.

The company-wide camaraderie can be felt in the sleek breakrooms and wide-open workspace that faces large windows and lets in a lot of light and positive energy in a LEED-certified building. Holidays are important here: in addition to 12 paid holidays per year, the company encourages monthly potlucks, costumes on Halloween, department decorations, and making merry at year’s end.

Smart casual is the dress code, which means you can wear jeans with a nice shirt and shoes. Toastmasters' employees are welcome to become Toastmasters members with free membership and an on-site company club.

Wellness is a focal point throughout the year, highlighted by events, including our annual Toastmasters International 5K Run/Walk!

Find out how Toastmasters incites a sense of community – Learn more today!

Principals only. Recruiters, please do not contact this job poster.