What are the responsibilities and job description for the IT Support Associate position at Top Prospect Group?
65-70k Benefits / Full Time / Onsite NYC / Must Have MSP experience
Must have previous MSP experience
Skills: End User Support, Level 1 Support, Windows, O365, Active Directory, Hardware & Software Support, Tickets, Client Support, Networking, Communication Skills, Azure, Intune
We are looking for a dedicated IT Support Specialist to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner.
Responsibilities:
- Providing customers with IT support via desktop solutions, chat functions, emails, and calls.
- Assisting customers with account setup and application installations.
- Ensuring optimal application functionality by configuring networks.
- Troubleshooting IT issues by asking customers targeted questions.
- Providing customers with step-by-step guidance to resolve technical problems.
- Following up on technical queries and providing prompt feedback.
- Prioritizing customer queries and escalating serious technical issues to IT developers.
- Documenting error reports and monitoring performance metrics.
- Provide responsive and effective technical support to end-users through various channels.
- Troubleshoot and resolve hardware, software, and connectivity issues.
- Preparing and executing all on-site appointments with clients
