What are the responsibilities and job description for the Customer Service & Parts Coordinator position at Total Tool Supply, Inc.?
CUSTOMER SERVICE & PARTS COORDINATOR – BE A PART OF OUR GROWING CRANE & HOIST DIVISION. Interested in a culture built on a foundation of strong core values? Check! Seeking competitive pay and a strong benefits package? Check, check! Looking for more? We’ve got that as well! How about an awesome tool discount, training and development opportunities, and room for career growth? Did we check all the boxes and then some? The list goes on and on (literally!), see below:
- Medical, dental and vision
- Company-paid basic life insurance, short-term and long term disability
- Voluntary life insurance
- HSA and 401(k) benefits with employer matches
- Dependent Care FSA
- Voluntary Critical Illness, Accident, and Hospital Indemnity coverage
- Paid Time Off (PTO) starting at 80 hours accrued in a full calendar year
- Monday – Friday schedule
- Daytime hours
- Six (6) holidays off – PAID!
As a Customer Service & Parts Coordinator for our Crane and Hoist division you will provide customer service to our internal and external customers as it relates to parts inventory and the coordination of regular scheduled inspections. Responsibilities include, but are not limited to:
- Write and follow up on quotes, sales orders, repair orders, purchase orders, and returns
- Provide customers with knowledgeable assistance
- Schedule monthly, semi-annual, and annual inspections for existing customers
- Maintain inventory in the parts cage and service vehicles
- Enter and maintain information in the department's computer systems
- Build and maintain exceptional relationships with internal and external customers
- Other duties as assigned
- Hardworking, Humble, and Hungry
- Highly motivated
- Detail-oriented
- An exceptional work ethic
- Ability to work in a team environment
- Strong computer skills and ability to learn new software - we utilize Field Point, InspectAll, and Prelude
- Ability to communicate verbally and in writing in a professional manner
- This is a primarily sedentary role, requiring sitting for extended periods of time while working at a computer terminal.
- Employee must be able to communicate effectively in a typical office environment with a standard level of office noise. Occasional standing, bending, walking and lifting is also required.
- The physical requirements listed here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- You want to work for the best construction supplier in the world
- You have the need to grow with a progressive company
- You want to work for a company that cares about you
- You value good service and integrity as much as we do
- You believe that good enough is not good enough
#INDHP
