Collision Center Customer Service

Description

Welcome to Toyota of Scranton, where excellence isn't just a goal, but a way of life. Our foundation is built on a set of core values that guide everything we do. If you share our commitment to integrity, service, and community, then you're in the right place. Join us in upholding these principles as we strive for excellence together.

Honesty

Ethical, take responsibility, be accountable to yourself and your team, build trust through

transparency and open communication

Willingness to Help Others

Help others without expecting anything in return, be empathetic, dedicated to serving something

besides ourselves, driven by the belief that everyone can grow

Always Does the Right Thing

Customer first attitude, when no one is watching, willing to sacrifice for the best outcome, no amount

of money is worth betraying someone's trust in your or in the dealership

Passion for Excellence

Commit to being great at the things we do, inspire excellence in others, integrity, learn continuously

Commitment to Customer, Team and Community

We take care of the community we live in, empower others to achieve their goals, you represent the

team well at work and in the community, show up ready to give your best effort for those who rely on

you

We currently offer:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Life Insurance
• Supplemental Insurances
• 401K Paid Time Off

The Customer Service Representative in the Collision Repair Department serves as the first point of contact for clients picking up their repaired vehicles. This role involves meeting and greeting customers, ensuring they have an excellent experience, and providing support by answering phones, coordinating with department managers, and managing administrative tasks at the front desk.In addition to customer service duties, the representative will be trained to become a licensed collision estimator, gaining valuable skills and industry certification.

Key Responsibilities:

Welcome and greet clients arriving at the Collision Repair Department.

Assist customers with questions about their repairs and vehicle status.

Facilitate the vehicle pick-up process, ensuring all necessary paperwork is completed.

Communicate any additional information regarding repair status, costs, and vehicle warranties to clients.

Phone and Front Desk Support:

Answer incoming calls and provide information regarding collision repair services, vehicle status, and appointment scheduling.

Transfer calls to the appropriate personnel and take detailed messages when necessary.

Maintain a neat and organized front desk area to ensure a professional environment.

Update and maintain client records, service history, and documentation related to vehicle repairs.

Schedule and confirm appointments for drop-offs, pick-ups, and consultations with collision repair specialists.

Customer Service Excellence:

Address and resolve client concerns or complaints in a timely and courteous manner.

Gather client feedback to improve service quality and overall customer satisfaction.

Provide follow-up calls to clients to ensure they are satisfied with the repair service.

Compensation and Benefits:

Competitive hourly wage.

Comprehensive benefits package, including health insurance, paid time off, and employee discounts.

Full-time position with regular business hours. Mon-Fri 8am-5pm

Join our team and be a vital part of providing exceptional service in our Collision Repair Department!

Qualifications

Qualifications:

High School Diploma or equivalent required.

Previous customer service experience in an automotive dealership, repair shop, or related field preferred.

Excellent communication and interpersonal skills.

Strong organizational and multitasking abilities.

Ability to work in a fast-paced environment and handle high volumes of customer interactions.