What are the responsibilities and job description for the Customer Service Representative position at TOYOTA OF SCRANTON?
Job Details
Description
Job Summary:
The Customer Service Representative in the Collision Repair Department serves as the first point of contact for clients picking up their repaired vehicles. This role involves meeting and greeting customers, ensuring they have an excellent experience, and providing support by answering phones, coordinating with department managers, and managing administrative tasks at the front desk.In addition to customer service duties, the representative will be trained to become a licensed collision estimator, gaining valuable skills and industry certification.
Key Responsibilities:
Welcome and greet clients arriving at the Collision Repair Department.
Assist customers with questions about their repairs and vehicle status.
Facilitate the vehicle pick-up process, ensuring all necessary paperwork is completed.
Communicate any additional information regarding repair status, costs, and vehicle warranties to clients.
Phone and Front Desk Support:
Answer incoming calls and provide information regarding collision repair services, vehicle status, and appointment scheduling.
Transfer calls to the appropriate personnel and take detailed messages when necessary.
Maintain a neat and organized front desk area to ensure a professional environment.
Administrative Duties:
Update and maintain client records, service history, and documentation related to vehicle repairs.
Schedule and confirm appointments for drop-offs, pick-ups, and consultations with collision repair specialists.
Customer Service Excellence:
Address and resolve client concerns or complaints in a timely and courteous manner.
Gather client feedback to improve service quality and overall customer satisfaction.
Provide follow-up calls to clients to ensure they are satisfied with the repair service.
Working Conditions:
Primarily office-based with regular client interaction.
Compensation and Benefits:
Competitive hourly wage.
Comprehensive benefits package, including health insurance, paid time off, and employee discounts.
Full-time position with regular business hours.Mon-Fri 8am-5pm
Join our team and be a vital part of providing exceptional service in our Collision Repair Department!
Qualifications
Qualifications:
High School Diploma or equivalent required.
Previous customer service experience in an automotive dealership, repair shop, or related field preferred.
Excellent communication and interpersonal skills.
Strong organizational and multitasking abilities.
Ability to work in a fast-paced environment and handle high volumes of customer interactions.
