Description

Toyota of Scranton – one of the largest automobile dealerships in the Commonwealth of Pennsylvania – is hiring! In business for 10 years, our seven time Toyota Presidents Award winning dealership, continues to grow while holding true to our values of professionalism, community focus, and integrity.

We are looking for dedicated individuals to join our team. If you are career-focused and ready to join an organization that values its customers and employees, we want to talk to you!

We offer:

• Market leading compensation
• Health Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Wellness programs
• 401K

Responsibilities:

• Schedules service appointments.
• Greets customers in a timely, friendly manner and obtains vehicle information.
• Performs walk around with customer noting any damage, and advises on any needed maintenance.
• Creates clear, concise, and accurate repair orders regarding customer vehicle problems
• Ensures service history is reviewed with the customer to safeguard against incorrect information
• Advises customers on the how to properly care for their cars to reinforce the value of maintaining their vehicles in accordance with manufacturers' specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Obtains customer's signature on repair order; provides customer with a copy.
• Establishes customer's preferred method of payment. Obtains credit approval, if necessary.
• Checks on progress of repair throughout the day, and timely informs the customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and obtains proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Ensure that vehicles are parked in assigned areas, the vehicle is locked, and the keys are marked and put away correctly.
• Explains completed work and all charges to customers.
• Discuss upcoming Factory Surveys, and schedules the next service appointment
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Manages repair order documentation to ensure full compliance with TMS, CAT and TSS policies and procedures.
• Achieves individual and team CSI scores above minimum “GREEN” standards in all categories.
• Maintains 100% utilization of required Multi Point Inspection (Walk Around) process.
• Achieves and maintain individual and team effective labor rate (ELR) above 80% of posted retail rat
• Maintains a professional appearance, and work environment.
• Attends pertinent and mandatory company wide trainings.
• Other Duties as assigned

Requirements

High School diploma or equivalent