Strategic Account Manager

This is a remote position in which the selected candidate must be located the Gulf region of the US.

JOB SUMMARY:

The Strategic Accounts Manager supports TRAC’s commercial efforts with day-to-day account management, new business development, and expansion of our suite of services specifically focused on the Motor Carrier community. This role will have a combination of regional account management while supporting a book of national / strategic accounts.

ESSENTIAL JOB FUNCTIONS:

• Account Management
  • Maintain consistent contact with assigned accounts.
  • Develop rapport and an understanding of unique customer requirements.
  • Document interactions, requests, resolutions, etc. to create a clear and concise customer history.
  • Cross train with other members of the team and function as backup when required.
• New business development within an assigned geographic territory. Growth expectations will be from current customers, lost customers, and new TRAC customers.
• Inform key accounts of chassis use imbalances, potential associated fees and maintain documentation to correct imbalances. The successful candidate will utilize and refine existing procedural documents.
• Research recurring customer disputes and perform root cause analysis to prevent recurrence.
• Compile and issue daily, weekly, and monthly reporting as required.
• Continued growth of TRAC’s presence with regional Motor Carrier and Marine Associations (i.e. local Traffic Clubs, Port Associations, etc.)
• Update Salesforce Customer Relationship Management (CRM) system as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties

 REQUIRED QUALIFICATIONS:

• Bachelor’s degree from an accredited college or university in Business, Marketing, or related field
• 5 – 7 years’ experience in a regional or national account role within supply chain industry. Preference will be to those with experience selling transportation and or intermodal solutions.
• Analytical thinker with a passion for problem resolution, process improvement and excellent customer service.
• Outstanding interpersonal skills are required.
• Persistence, focus, and attention to details.
• Results-oriented professional with exceptional communication skills, including effective writing and verbal skills.
• Motivated self-starter, able to work with limited supervision.
• Superior problem solving and decision-making skills.
• Advanced computer skills (Word, Excel, and PowerPoint) and experience with Salesforce
• Flexibility to quickly adapt to change.
• Ability to prioritize, meet deadlines and excel in a fast paced and dynamic work environment.
• Must work well in a team-oriented, dynamic environment and be able to recommend and implement process improvements, while also able to work independently, prioritize workload and manage multiple tasks simultaneously.

 WORK ENVIRONMENT: Remote/Home Office  

DIRECT REPORTS:  No Direct Reports

 PHYSICAL REQUIREMENTS:  Please see below:

• Regularly required to sit and stand
• Occasionally will lift items up to 10 lbs.
• Ability to travel via air, rail, and automobile – 25%

The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized company officer.