Customer Service Specialist

Trades Holding Company, LLC is seeking dedicated and friendly Call Center Customer Service Representatives to join our team. The ideal candidate will have excellent communication skills, a problem-solving attitude, and a passion for delivering outstanding customer service. This role involves handling inbound and outbound calls, assisting customers with their inquiries, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Customer Interaction: Handle inbound and outbound calls in a professional and courteous manner. Address customer inquiries, provide information about products and services, and resolve issues.
• Issue Resolution: Identify and address customer concerns or complaints. Troubleshoot and resolve issues effectively, following company guidelines and procedures.
• Record Keeping: Maintain accurate and detailed records of customer interactions and transactions. Document inquiries, issues, and resolutions in the company’s CRM system.
• Product Knowledge: Stay up-to-date with product information, company policies, and industry trends to provide accurate and relevant information to customers.
• Feedback Collection: Gather customer feedback and provide insights to management for continuous improvement of products, services, and customer experience.
• Compliance: Adhere to company policies, procedures, and regulations. Maintain confidentiality of customer information and data security.

Qualifications:

• Experience: Previous experience in a customer service role, preferably in a call center environment is a must.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using computers
  • Ability to handle high-pressure situations and manage multiple tasks simultaneously.
  • Positive attitude and a team player with strong interpersonal skills.
• Availability: Flexibility to work various shifts, including evenings, weekends, and holidays, as required.

Working Conditions:

• Work is typically performed in a call center environment
• Must be able to sit for extended periods and use a headset and computer.

Benefits:

• Medical, dental and vision insurance
• 401K match up to 4%
• Life insurance
• Voluntary Accident plans
• Paid time off
  2 paid Holidays

Founded in 1994, Trades Holding Company is a leading franchisee operator of three renowned residential home servicing brands: Mr. Rooter (plumbing), Mr. Electric (electrical), and Rainbow Restoration (restoration services). As the largest Mr. Rooter franchisee, we are committed to delivering top-tier plumbing, electrical, and water restoration services to our customers and communities across Ohio, Kentucky, and Indiana.

With nearly 350 full-time employees, including 230 skilled trade professionals, Trades is dedicated to fostering a superior career journey from apprenticeship to retirement. Our mission is to ensure the highest quality of service and customer satisfaction, reflecting our core values of excellence, reliability, and community support.

Trades Holding Company, LLC (dba Mr. Rooter, Mr. Electric and Rainbow Restoration) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.