Reservationist - Call Center (Medford, MA)

Responsibilities:

• Answering phone calls, obtaining all required customer information and desired pick-up and drop-off times and locations
• Following the established script to ensure proper trip bookings
• Checking eligibility status of customer and trip(s) being requested
• Verifying that trips are within the service area using available tools
• Responding to trip confirmation requests and requests to cancel or reschedule trips for next-day service
• Responding to “Where’s my Ride” inquiries if this task is assigned to Reservations, the required information in the system appears to be up-to-date, and there are no obvious issues
• As required by established procedures, transferring same-day requests to cancel or reschedule trips and trip status calls to Dispatch.
• Working with dispatchers and schedulers to resolve any issues, including recoding of denials
• Other duties as assigned

Qualifications:

• High school diploma or equivalent, such as GED, required
• 1 year or more of customer service experience preferred.
• Ability to read, comprehend and understand maps.
• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.
• Basic math, writing, and computer skills.
• Ability to communicate via telephone with clear speech and a pleasant phone manner.

For more information please visit our website at www.transdevna.com/careers

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
EEO is the Law Poster: http://www1.eeoc.gov/employers/poster.cfm

Drug free workplace

If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check

California applicants: Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.