ServiceNow Specialist

Trigyn's direct government client has a contract to hire assignment for ServiceNow Specialist in Raleigh, NC. The particulars of the opportunity are below:

Description:
The consultant will play a key role in supporting and optimizing the ServiceNow platform, with a focus on Customer Service Management (CSM), to enhance the customer experience across various city services. As a technology analyst, you?ll collaborate with technical teams and business users, hands on to configure, maintain, and troubleshoot the ServiceNow system while contributing to impactful projects in a rapidly evolving city recognized for its innovation.

Duties and Responsibilities
? Assist in supporting the day-to-day operations of the ServiceNow platform, particularly in Customer Service Management (CSM).
? Collaborate with senior analysts, analysts, and stakeholders to gather business requirements, troubleshoot issues, and provide solutions.
? Participate in configuring ServiceNow CSM modules, creating workflows, and improving the customer self-service experience.
? Help with system upgrades, maintenance, and enhancements to ensure platform stability.
? Contribute to troubleshooting and resolving incidents, ensuring timely customer support and issue resolution.
? Work with cross-functional teams to understand how ServiceNow integrates with other city systems.
? Follow IT best practices, including the Software Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) standards.

Education and Experience:
? Bachelor?s degree in information technology or a related field, or equivalent experience in IT support, customer service management, or related roles.

Preferred Qualifications:
? 1-2 years of hands-on experience with ServiceNow, particularly with Customer Service Management (CSM) or similar modules.
? Familiarity with JavaScript, HTML, CSS, and SQL are a plus.
? Relevant ServiceNow certifications (CIS, CAD) are a plus.

Knowledge, Skills & Abilities
? Basic understanding of ServiceNow or similar enterprise systems.
? Willingness to learn and develop skills in ServiceNow configuration, development, and administration.
? Strong communication skills with the ability to translate technical issues into user-friendly solutions.
? Collaborative work style, eager to work with both technical and business teams.
? Problem-solving mindset with a customer-first approach.
? Desire to grow career in IT service management and platform administration.

For Immediate Response call , or send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.