Client Onboarding Associate

Company Overview:

Trove is an administrative financial services company that understands the complex needs of high-net-worth individuals, families and/or their organizations. Trove delivers an array of bespoke, day-to-day, financial solutions to the families and engagements it serves. We have 5 office locations; Boston, MA, New York City, NY, Bryn Mawr, PA, Salt Lake City, UT, & Stamford, CT. Through continued growth we have become the leading independent multi-family office in North America!

Job Description:

We are seeking a Client Onboarding Associate to join our Family Office. This individual will be a key team member responsible for the daily client onboarding and accounting needs for a portfolio of assigned families and/or engagements. If you possess the requisite skill set and experience for the role, encompassing not only a strong foundation in general accounting but also a proficiency in leveraging technology for financial analysis and reporting, we invite you to apply. Your ability to seamlessly integrate technology into your work, coupled with a keen understanding of quality communication and responsiveness, an unwavering attention to detail for ensuring accuracy and timeliness, and a proactive approach to anticipating needs and seeking innovative solutions, will make you an ideal candidate. Don't miss the opportunity to showcase your aptitude for following through on work and open items in a technologically advanced and efficient manner. Apply now and contribute to our dynamic team!

Responsibilities:

• Act as a client support project associate, handling tasks such as onboarding data, reconciling transactions, and assisting the onboarding team's requirements.
• Serve as the key contact for onboarding tasks from an operational perspective, both internally and externally, ensuring the execution and adherence to onboarding timelines.
• Assist Onboarding Managers in onboarding client relationships or manage the onboarding process for new relationships.
• Troubleshoot operational challenges, investigate root causes, and implement solutions to prevent reoccurrence.
• Take ownership of the setup of the asset tracking process, including real property, collectibles, investments, and other assets, with the preparation of relevant journal entries.
• Demonstrate a proactive approach to information absorption, seamlessly integrating acquired knowledge into our existing systems.
• Identify gaps and actively extrapolate missing details to ensure a comprehensive and integrated understanding, contributing to a cohesive and thorough organizational framework.
• Respond to internal and external ad-hoc requests promptly.
• Demonstrate outstanding attention to detail, efficiently perform and prioritize multiple tasks simultaneously, and consistently meet or exceed deadlines.
• Utilize efficient documentation tools and platforms to meticulously capture and refine internal procedures, incorporating feedback loops and continuous improvement strategies to enhance operational efficiency and maintain alignment with organizational objectives.

Skills and Qualifications:

• Minimum of an associate degree in accounting or related area
• Bachelor’s degree in accounting or related area preferred.
• 1-7 years prior accounting and or onboarding experience. client service-orientated experience preferred.
• Proactive problem-solving ability with a focus on foreseeing and resolving issues in a timely manner, continuously seeking ways to enhance task efficiency while keeping sight of the bigger picture in an entrepreneurial environment.
• Commitment to accuracy and efficiency, with a collaborative mindset to strengthen the team through shared learning.
• Skillful in posing insightful questions to stimulate dialogue and challenge existing concepts.
• Demonstrates a detective mindset coupled with a thorough understanding of accounting principles, showcasing proficiency in effectively interpreting financial statements.
• Extensive experience in reconciliations with the ability to rectify discrepancies.
• Basic understanding of asset classes for brokerage accounts, alternative investments (private equity, hedge funds, etc.)
• Familiar with basic estate documents: wills, POA's, trusts, living will, etc.
• Strong proficiency in Microsoft Office Suite, especially Excel, SharePoint, OneNote, and Teams.
• Experience working in and/or knowledge of family offices and high net worth individuals a plus
• High level of proficiency in QuickBooks Online, QuickBooks, Salesforce, Bill.com and/or Sage.
• Strong working knowledge of Kantata preferred.

Compensation & Benefits

We offer an outstanding compensation package where you will be rewarded for your experience and recognized for the value you bring to our team of professionals. Our packages also include discretionary bonus targets, generous retirement plan company matching, medical and dental benefit options and more! We offer specialized educational courses and seminars, company events, and community service events.

Equal Opportunity Employer

Trove is an equal opportunity employer. Qualified applicants are considered for employment without regard to age, race, color, sex, marital status, religion, creed, ancestry, national or ethnic origin, physical or mental disabilities (as defined in the Americans with Disabilities Act), sexual orientation, or gender identity.