What are the responsibilities and job description for the IT Services Liaison L1 position at True North ITG, Inc.?
Job Description
Job Description
At True North ITG, Inc. we know IT and consistently drive innovation to improve the overall customer experience. As a Managed Services Provider (MSP), we use technology intelligently to make IT operations smarter, streamlined, and ultimately, more successful.
Our team is filled with passionate people who strive to make a genuine difference for our clients. If you are a driven person with an entrepreneurial spirit who exceeds expectations and appreciates a team-centric environment and awesome coworkers, we would love to talk to you!
Essential Duties and Responsibilities :
Service Coordination :
- Develop and maintain technical knowledge of assigned client environments
- Perform regular, proactive service implementing best practices and standards
- Receive and log incoming service requests, incidents, and inquiries via phone, email, or ticketing system.
- Assign and update ticket priority levels per company standards and based on end-user feedback.
- Communicate and coordinate with end-users, technicians, and other stakeholders to ensure timely resolution of issues.
- Travel between sites to coordinate and deploy equipment, set up printers and PC’s, etc.
- Maintain accurate and up-to-date records of service requests, progress, and resolution details.
- Provide regular status updates to stakeholders and escalate issues as needed.2.
Level 1 Technical Support :
Documentation and Knowledge Management :
Customer Service and Communication :
Knowledge, Skills, and / or Abilities Required :
Preferred experience
Company Description
At True North ITG, Inc., we're at the forefront of Healthcare IT evolution, leveraging technology intelligently to enhance client experiences. As a Managed Services Provider (MSP), we're dedicated to making IT operations smarter, more streamlined, and ultimately, more successful.
Our team is comprised of dedicated individuals driven by the desire to make a tangible impact. If you're an ambitious self-starter with an entrepreneurial mindset, who thrives in a collaborative environment alongside exceptional colleagues, let's connect!
Company Description
At True North ITG, Inc., we're at the forefront of Healthcare IT evolution, leveraging technology intelligently to enhance client experiences. As a Managed Services Provider (MSP), we're dedicated to making IT operations smarter, more streamlined, and ultimately, more successful. Our team is comprised of dedicated individuals driven by the desire to make a tangible impact. If you're an ambitious self-starter with an entrepreneurial mindset, who thrives in a collaborative environment alongside exceptional colleagues, let's connect!