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Description
TruStile Doors, a national manufacturer of premium architectural doors for residential and commercial markets, is seeking a Residential Account Manager. In this role, you will have primary responsibility for an assigned territory of customers in supporting their quoting, ordering, and warranty process. You’ll also be responsible for their overall customer experience with TruStile.
As a Residential Account Manager, you will provide day-to-day support of TruStile’s existing customer accounts and will serve as their primary point of contact for quotes, product questions, order processing, customer training, warranties, and general customer support. TruStile Account Managers are responsible for developing, maintaining, and enhancing customer relationships with the goal of becoming a trusted, “go-to” sales contact for customers, as well as providing them instructional guidance on fully utilizing TruStile’s customer ordering platform. TruStile account managers are also responsible for developing relationships with the sales territory representatives that they support, to maximize sales effectiveness.
What you Will Do:
· Participate in daily “stand-up” meetings designed to track results, share best practice, and set daily priorities within the team structure for optimized customer experience.
· Work with direct report manager to baseline, track, and goal set key performance metrics.
· Assist direct manager in driving the overall group vision – a culture of collaboration and teamwork across the entire Customer Development team
· Train customers to fully leverage the TruQuote tool for their ordering and quoting needs. Drive adoption of TruQuote enhancements as they are released.
· Ultimate responsibility for managing assigned customer accounts including developing the account with outside sales and management to meet sales goals and to ensure the highest level of customer satisfaction.
· Build and maintain professional relationships with our customers and maintain regular phone contact with them.
· Fulfill customer quote requests by gathering information about the opportunity, offering the right alternate options, and selling against the competition to position customers to close the sale.
· Accurately write up orders, fill out project information forms and submit them.
· Adhere to group process and best practice to ensure order packages are “self-sustaining”.
· Address customer warranty claims by processing claim paperwork and working with the customer, outside sales reps and management to quickly resolve the claim in a way that maintains the customer relationship.
· Performs other duties as assigned by management.
Requirements
You are a good fit if you have:
· You MUST love customer service and interacting with people. It's natural for you to build rapport with others and make new friends easily.
· You display a consistent positive attitude, and unwavering commitment to world-class customer service. ?
· An excellent communicator, assertive, energetic, highly organized, optimistic and determined to succeed.
· You are detail oriented and accurate with your work.
· You have good judgement, with the ability to make decisions quickly and discern how to resolve problems by being the customer advocate.
· You are lightning fast and accurate when multi-tasking and can remain focused in a very busy, team environment.
· Proficient in Microsoft Office products, including Word, Excel, and Outlook
· Qualified candidate must have proven track record in an inside sales or customer facing role.
· Building products and / or Door Industry experience highly preferred.
Your opportunity for better living
At Marvin, we’re driven to imagine and create better ways of living. And that goes beyond our customers, to our communities and the colleagues beside us every day. We offer competitive compensation, an extensive benefits package that includes health insurance, paid time off and paid holidays, and a 401K retirement savings match.
We also support your overall wellness in other meaningful ways,. Relax and unwind the last week of the year with an additional paid week off during our company-wide shutdown. You will be rewarded through our profit-sharing program, which recognizes the important role all employees play in making Marvin a success year, after year.
EOE
This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of his/her position
TruStile is an Equal Opportunity Employer
Pay range - $20 to $25 per hour
The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant’s skills and prior relevant experience.
Full Time
Durable Manufacturing
$65k-86k (estimate)
08/12/2022
02/11/2023
trustile.com
DENVER, CO
200 - 500
1995
SCOTT A SCHMID
$50M - $200M
Durable Manufacturing
TruStile is the industry leader in quality architectural doors for high-end residential and commercial markets. With a madetoorder manufacturing process, TruStile offers customers style, selection and design flexibility with more than 400 styles in MDF or 20 standard wood species as well as the ability to fulfill any custom design. Choose to replace any panel with glass, resin, metal and leather to further refine your look. Our fullline of interior and exterior doors can be individually tailored to reflect personal design taste, adding beauty and character to any project. TruStile provides the... shortest lead times in the industry and limited lifetime product warranties. PRODUCTS TruStiles premium product portfolio includes: - Interior and exterior MDF doors for painted applications - Interior and exterior wood doors for stained applications - Glass doors with 40 designer glass and resin options - 12 authentic metal and 12 premium leather options as panel inserts - 20 through 90minute fire doors - Plantationstyle louver and bifold doors - Sound doors
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The job skills required for Account Manager include Customer Service, Customer Relationship, Microsoft Office, Outside Sales, Inside Sales, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be an Account Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Account Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Account Manager positions, which can be used as a reference in future career path planning. As an Account Manager, it can be promoted into senior positions as an Account Manager IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Account Manager. You can explore the career advancement for an Account Manager below and select your interested title to get hiring information.