Overview

As the front-line representative of Trustmark, this retail branch position provides outstanding customer service to our clients by processing transactions accurately and efficiently, and by resolving issues according to Trustmark’s policies/procedures. The position will also promote Trustmark’s products and services, while exercising good judgment and discretion in a professional manner. 

Responsibilities

• Accurately process routine transactions including but not limited to cashing checks, depositing money, credit card and ATM transactions, money orders, travelers' checks, official checks and loan payments.
• Continually safeguard the bank’s assets and security of the working environment, securing large dollars and balancing the teller window daily. Work with a high degree of accuracy. Investigate and resolve all outages.
• Exercise good judgment and discretion while performing within the bank’s guidelines, policies, procedures and performance standards.
• Interact with customers and clients in a professional positive manner, building rapport, meeting customer needs, and ensuring quality customer service and outstanding customer satisfaction and loyalty.
• Identify customer needs for bank products and services, matching products and services to those needs, and responding persuasively to customer questions and objections. 
• Listen for referral opportunities and appropriately refer them to platform personnel or other lines of business. 
• Provide banking solutions through superior sales and service. Consistently meet and exceed sales referral goals set by management.
• Contribute to meeting branch and company goals and objectives.

Qualifications

• Basic knowledge of math concepts and principles to solve problems
• Basic computer knowledge to enter, access, or retrieve data
• Ability to effectively communicate information and ideas both verbally and in writing
• Uses logic and reasoning to identify the alternative solutions, conclusions or approaches to problems
• Ability to work schedule that may include some holidays and Saturdays
• Provides outstanding customer service and information that meets the customer’s needs, follows quality standards and meets company guidelines
• Demonstrates a strong attention to detail, accuracy, and organization
• Displays selling skills and understands customer needs and wants
• Ability to navigate through basic computer systems (Windows environment, email, etc.)
• Ability to handle some daily lifting of boxed or bagged coins required (weight may vary)
• Ability to stand as needed
• Complete and successfully pass required skills test
• High School diploma required; some college preferred

• Must have one of the following:

• Twelve (12) months face to face customer service experience and Six (6) months cash balancing responsibilities

OR

College degree completed or currently being pursued and enrolled.