What are the responsibilities and job description for the Guest Relations Representative position at Tuscany, A Classic Italian Spa?
Seeking a Guest Relations Representative to make clients feel welcomed and relaxed during their spa visit.
An ideal candidate for this position is someone who is energetic, possess excellent communication skills, portrays a professional image, and is willing to work as a team player.
Must be available for alternating shifts, including Saturdays.
Responsibilities
- Provide excellent guest service experiences for clients while they are at the spa
- Ensure clients are properly greeted upon their arrival
- Monitor daily spa treatment appointments and prepare accordingly
- Oversee check-in and check out procedures, including appointments and financial transactions
- Actively listen and promptly resolve requests and concerns
- Coordinate communication between guests and staff
- Promote all spa treatments and retail products offered
- Keep spa neat & tidy, to include laundry services
Skills
- Customer service drive
- Outstanding communication and active listening skills
- Excellent problem-solving and multitasking skills
- Ability to work flexible hours
- Professional presentation
- Basic computer and math skills
- Willingness to work as a team
Qualifications
- Strong customer service skills with a focus on communication and interpersonal interactions
- Proficient in cash handling and operating cash registers
- Basic math skills for retail transactions and inventory management
- Experience with POS systems and merchandising techniques
- Ability to work in a fast-paced environment, demonstrating effective problem-solving skills
Job Type: Part-time
Pay: $10.00 - $14.00 per hour
Expected hours: 20 – 30 per week
Work Location: In person
Salary : $10 - $14
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