In-Store Solutions Expert - Electronics Sales & Repair

Position Overview

The In Store Solutions Expert has a great passion for technology and connecting customers to products that enhance their everyday lives through exceptional customer support and technical expertise. This position will focus on selling solutions-based products and services by building authentic connections with customers that drive long-lasting relationships. The In Store Solutions Expert will work inside a retail store, and be the face of uBreakiFix by Asurion, delivering award-winning, personalized customer experiences.

Primary Responsibilities

• Greet customers and answer calls in a friendly manner and maintain a positive work environment.
• Explain complex technical issues to customers in a non-technical, simple to understand manner.
• Provide repair and replacement estimates to customers.
• Utilize the point of sale system to process payments, maintain an accurate record of customer information and give real-time status updates for each repair.
• Describe and sell merchandise and services while understanding and explaining their use, operation, and care to customers.
• Meets or exceeds key performance objectives, including sales and customer satisfaction goals.
• Perform repairs on customer devices.
• Maintain the cleanliness and professional appearance of the store.
• Assists with and participates in marketing efforts to solicit new business, including but not limited to outbound calling, community involvement and social media marketing.
• Use store displays and interactive devices effectively to enhance the customer experience and sales.
• Listen and build relationships with customers to find the right products and services for their lifestyle.
• Demonstrate knowledge of latest products and services. Remain current on industry and competition trends, pricing plans and promotions.

Key Qualifications and Skills

• Outstanding sales and customer service skills - proven job experience
• Valid driver's license and clean driving record (Required)
• Strong written and oral communication skills
• Ability to work well in a team environment
• High school diploma or GED
• Experience repairing electronics, smartphones (Preferred)
• Technical degree or certification in electronics or consumer electronics (Preferred)
• Previous experience working at retail electronics store (Preferred)

We train you on repairs!! Starting pay during training period is $16/hr plus commissions. At the end of training period, compensation moves to $17-$18/hr plus commissions.

*uBreakiFix is an Equal Opportunity Employer*

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus opportunities

Application Question(s):

• Are you willing to complete a background, driving, and drug screening?

Experience:

• cell phone/electronics repair: 1 year (Preferred)
• Sales: 2 years (Preferred)

License/Certification:

• Driver's License & Clean Driving Record (Required)

Work Location: In person

Salary : $16 - $18