Urban Account Director

The Urban Account Director will oversee all aspects of facility operations, maintenance, and engineering services for various facilities. This role is responsible for ensuring the reliability, efficiency, and safety of building systems and infrastructure to support critical business activities. The Director will lead a team of skilled engineers and technicians, manage vendor relationships, and implement best practices for preventive and predictive maintenance.

Job Responsibilities

• Leadership & Management:
• Lead and mentor a team of engineers, maintenance technicians, and support staff to ensure high performance and professional development.
• Develop and implement standard operating procedures (SOPs) for facility operations and maintenance.
• Establish and monitor key performance indicators (KPIs) to ensure operational excellence.
• Facility Operations & Maintenance:
• Oversee the operation, maintenance, and repair of all building systems, including HVAC, electrical, plumbing, life safety, and laboratory systems.
• Implement and manage preventive and predictive maintenance programs to minimize downtime and extend the life of equipment.
• Ensure compliance with all local, state, and federal regulations, including OSHA, EPA, and building codes.
• Project Management:
• Develop and manage capital projects, renovations, and upgrades to building systems, ensuring they are completed on time, within budget, and to the highest standards.
• Collaborate with property management, tenants, and other stakeholders to align project goals and objectives.
• Budgeting & Financial Management:
• Develop and manage the annual operating and capital budgets for engineering and maintenance activities.
• Track expenses and identify cost-saving opportunities without compromising service quality.
• Vendor & Contract Management:
• Suggest, select, negotiate, and manage contracts with vendors and service providers to ensure quality work and timely delivery.
• Evaluate vendor performance regularly and maintain strong relationships with key suppliers.
• Safety & Compliance:
• Ensure that all building systems comply with safety and environmental regulations.
• Develop and implement emergency response plans and ensure that the facility is prepared for any potential incidents.
• Innovation & Continuous Improvement:
• Stay up to date with the latest industry trends, technologies, and best practices.
• Identify and implement innovative solutions to improve efficiency, sustainability, and overall facility performance.
  

Key Interactions

• Engage with all leaders and stakeholders.
• Engage with all employees.
• Engage with customers and clients.
  
  

Requirements (Knowledge, Abilities, Skills, And Education And/or Experience

• Bachelor's degree in Engineering, Facilities Management, or a related field. Advanced degree or professional certifications (e.g., PE, CFM, CHFM, LEED AP) are preferred.
• A minimum of 10-years of experience in facilities management, with at least 5 years in a leadership role within a life science, medical, pharmaceutical, or research facility.
• In-depth knowledge of building systems, including HVAC, electrical, plumbing, life safety, and laboratory infrastructure.
• Proven experience with preventive and predictive maintenance programs, energy management, and sustainability initiatives.
• Strong project management skills, with the ability to manage multiple projects simultaneously.
• Critical thinking as part of a team in a research environment.
• Excellent communication, leadership, and interpersonal skills.
• Proficiency in CMMS (Computerized Maintenance Management System) and other relevant software.
• Ability to work in a fast-paced environment and respond to emergencies outside of regular business hours.
  
  

Working Conditions And/or Physical Requirements

• The role requires the ability to lift up to 50 pounds, climb ladders, work in tight spaces, and perform physical labor related to maintenance and repair.
• The noise level in the work environment is usually moderate to loud.
• Possible frequent exposure to moving mechanical parts and risk of electrical shock. Occasional exposure to wet and/or humid conditions; high, precarious places and outside weather conditions.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Availability to respond to after-hours emergencies as necessary.
  
  

About UG2

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. At UG2, we set the standard in facility services through our relentless pursuit of innovation and excellence. We take pride in exceeding client expectations and fostering a culture of continuous improvement.

Every team member is integral to shaping our strategy and driving our mission. By embodying our commitment to service excellence, they directly contribute to UG2's growth and our reputation for delivering unparalleled results in a client-focused industry.