Bilingual Front Desk Receptionist

Job Title: Bilingual Front Desk Receptionist

Location: Frederick, MD

Hours: Monday to Friday, 8:00 AM - 5:00 PM

Compensation: $20-$22 per hour

Bilingual candidates required

Key Responsibilities:

• Answer phone calls and transfer to the correct individual.
• Greet visitors and direct them to the appropriate area. Offer refreshments.
• Assist clients with payments, explain online payment options, and maintain a professional demeanor.
• Print and forward documents to team members by 9:00 AM daily.
• Manage mail runs and distribute materials as needed.
• Ensure the office is stocked with beverages and supplies.
• Process FR-19 forms and Auto ID cards (email, print, and mail).

Personal Lines/Commercial Lines:

• Handle direct billing payments and address personal lines billing inquiries.
• Input claims info into the system and notify clients of their claims adjuster.
• Process cancellations and document all payments in the system.
• Issue Certificates of Insurance (COIs) for condo/commercial lines.
• Print and complete L/H expiration and Renewal AAR reports on schedule.

Social Media/Agency Management:

• Create and send email campaigns (drafts for approval).
• Assist with Agency Revolution welcome kits and form letters.

Additional Tasks:

• Assist with other projects as needed.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.