What are the responsibilities and job description for the Onsite Audio-Visual Technician (Columbus, IN) position at Ultimate Technologies Group?
The Company
Ultimate Technologies Group (UTG) is a family-owned audio-visual technology company founded in 2017 headquartered in Fishers, IN. We are past the start-up phase and focused on scaling rapidly by adding growth channels and new capabilities. UTG offers organizations of all sizes (Fortune 500 to SMB) across the globe the latest high-performing commercial audio-visual technology. We focus on making virtual hybrid communication easy and consistent and helping organizations communicate their stories with interactive digital experience centers. What differentiates UTG from the others is our obsession with matching our customers’ sense of urgency for rapid and effortless service. To accomplish this, we hire only the best talent - a mix of technical and interpersonal skills, with the desire and potential to grow to higher levels in the future to keep up with our growth. Our model has been well received and has fueled growth and loyalty with a customer retention rate of over 99%!
Company Culture Components
UTG has been recognized as a Best Place to Work for 6 years in a row! Our culture is unique, focused on our values of constant experimentation, everyone acting like an owner (because they are), clear transparent communication, and providing a motivating environment where all team members can grow to their full potential. Every team member is supported with ownership/stock in UTG, performance-based above-market pay, full benefits, and many more perks.
- Earned Best Places to Work 6 consecutive years!
- Annual increases & bonuses
- 80% of promotions are from within
- Employee = Owner
- Summer party
- Fall camping trip
- Service day
- Semi-casual attire
The Role
Our onsite AV technicians provide onsite support to key customers at their headquarters or other key campus locations. If the client has multiple locations, this role travels between client locations where we’ve installed audio visual equipment, performing on-site service on equipment that’s malfunctioning and conference room support.
Responsibilities
- Provide on-site support for trouble shooting service needs related to their audio-visual equipment.
- Maintain up-to-date verified firmware and modify systems to optimize performance.
- Recommend presentation and conference technology solutions that promote both client and UTGs objectives.
- Perform weekly operational testing of installed audio-visual equipment and make any necessary repairs.
- Complete tickets in a timely manner within the client’s ticketing system, maintaining SLAs.
- Communicate with OEM on unresolved issues with audio-visual equipment.
- Obtain return merchandise authorizations (RMAs) from manufacturers on unrepairable products.
- Provide support for key meetings/conferences.
- Work extended or modified hours during special events and holidays to provide adequate support for our clients.
- Responsibly operate the company van and gas credit cards.
- Other duties as assigned (Based on managed services agreement with our client.)
- The onsite technician receives a company vehicle to use, as well as gas coverage.
Criteria
Must-Haves
- Bachelor’s Degree
- 1-3 Years Installation/Service Experience
- Crestron and Biamp Experience
- Commercial Audio-Visual Installation Experience
- Willingness and ability to travel to client site(s) in Columbus, IN daily
Nice-to-Haves
- Crestron and Biamp Certifications
- Desire and ability to be trained on additional AV technology and customer service
Soft Skills
- Strong interpersonal and communication skills
- Able to quickly learn and build technical capabilities
- Cross-function collaboration
- Desire to grow within UTG
Please take a moment to apply if you feel this is a good fit for you!
Salary : $23
