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As an Associate Customer Success Manager, you will work alongside our team to provide proactive and reactive support to our fast-growing customer base. You will share responsibility for providing support to small- and mid-sized customers alike, and you will partner with experienced Customer Success Managers to provide support on larger accounts. We look for Customer Success professionals who are self-motivated and tech savvy. You should possess strong consultative selling skills, be comfortable with negotiation, and have the ability to identify needs, deliver value, and build strong, long-lasting relationships.
What You'll Do
Your First 90 Days
In your First 30 Days, you will learn how our team of Customer Success Team operates. You will build relationships with our team as well as other internal, cross-functional stakeholders. You will learn about our systems and processes that will support our customer success strategy. You will begin triaging the Customer Success inbox and providing responses to inbound requests.
Within your First 60 Days, you will learn how to independently process Salesforce requests. You will be enabled to reach out to customers and internal stakeholders as needed, and begin actively resolving customer requests and inquiries.
Within your First 90 Days, you will become comfortable running all processes in Salesforce with limited assistance from the broader team. Equipped with what you have learned, our customers will look to you for expertise and guidance.
Who You Are
Your Differentiators
Our Values
The salary range for this opportunity is $60,000 - $65,000 per year. You will be eligible for discretionary bonus compensation, subject to plans that may be in effect from time to time. You will further be eligible to participate in Unanet's employee benefits plans and programs. For more details on Unanet's benefits offerings, please visit https://unanet.com/employee-benefits. Unanet is proud to be an Equal Opportunity Employer. Applicants will be considered for positions without regard to race, religion, sex, national origin, age, disability, veteran status or any other consideration made unlawful by applicable federal, state or local laws.
Job Type: Full-time
Pay: $60,000.00 - $65,000.00 per year
Full Time
Software & Cloud Computing
$125k-164k (estimate)
05/12/2023
07/14/2023
unanet.com
LYNCHBURG, VA
100 - 200
1988
Private
JOHN MCPHERSON
$10M - $50M
Software & Cloud Computing
Unanet provides resource management, budgeting and forecasting, timesheets, expense reports and billing solutions for businesses.
The job skills required for Associate Customer Success Manager include Written Communication, Problem Solving, Salesforce, etc. Having related job skills and expertise will give you an advantage when applying to be an Associate Customer Success Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Associate Customer Success Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Associate Customer Success Manager positions, which can be used as a reference in future career path planning. As an Associate Customer Success Manager, it can be promoted into senior positions as a Sales Director - Medicare Products that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Associate Customer Success Manager. You can explore the career advancement for an Associate Customer Success Manager below and select your interested title to get hiring information.