District Manager - Houston, TX

For more than 25 years, Asurion has been a leader in innovation, not only in the tech solutions industry, but in creating a culture where employees feel valued.

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

Job Description

A District Manager is responsible for establishing and maintaining: Guest services, oversees and is accountable for the operations of an established store footprint ensuring maximum sales and profitability through merchandise, Connected Home product sales, inventory, expense control, human resources management, and managing operating costs.

Essential Duties and Responsibilities:

• Oversee operations, sales, and performance of retail stores in a regional area
• Will be responsible for 10-20 store locations
• Conduct bimonthly sales meetings with store leaders
• Review store P&L and calculate monthly store bonuses
• Always maintain strategic recruitment practices to ensure adequate staffing levels in retail stores
• Monitor sales activities and feedback surveys to ensure customers receive satisfactory service, quality goods, and provide coaching to store leaders as needed
• Drive sales, operational, and customer service metrics by motivating store leaders, holding them accountable for the performance and behaviors of their teams, and modeling how to provide targeted feedback
• Work with store leaders to ensure mastery of sales behaviors and resources, customer service capabilities, and deep Connected Home product knowledge, and ensure that the Serve, Solve (Resolve), and Sell method is a part of every customer interaction
• Use data to identify trends and develop action plans for the team to drive sales and operational performance consistent with Asurion's Core Values
• Instruct store leaders on how to handle difficult and complicated situations
• Conduct ongoing coaching sessions with employees to ensure culture, processes, and activities are aligned with Asurion's values
• Conduct quarterly Partnership and Operational store assessments
• Conduct monthly and quarterly business reviews with Sr. Leaders to provide updates around overall store performance
• This position has supervisory responsibilities
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and printers/scanners.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
• While performing the duties of this job, the employee is regularly required to converse or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This is a full-time position. Days of work are typically Monday through Friday with an occasional weekend. Hours of work may vary.
• Employees must be able to travel daily amongst the assigned locations.

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

Here's what you'll bring to the team:

• Business Acumen
• Communication
• Global & Cultural Awareness
• Relationship Management

uBreakiFix by Asurion is proud to be an equal-opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.