What are the responsibilities and job description for the Customer Technical Service Engineer - Stamping & Tooling position at United States Steel Corporation?
U. S. Steel is committed to fostering an inclusive workplace culture and celebrate the diversity of our employees.
United States Steel Corporation has an immediate opening for a CTS Engineer in our Product Applications Engineering / Customer Technical Service Engineering organization in Automotive Solutions. This position serves a customer territory. The product lines involved are Automotive. Position will require relocation and travel to trouble shoot problems at automotive customer plants.
Responsibilities include the following:
- Single point of contact for United States Steel customer.
- Proactively monitors quality performance of mill and competition at assigned customer locations.
- Drives continuous improvement in product quality.
- Investigates and dispositions rejected material at customer locations.
- Communicates and contributes to new technical developments for customer and market.
- Reviews and approves customer specifications and requirements.
- Insures accurate entry of customer requirements into mill orders.
- Accurately communicates problems to mills, processes and establishes containment.
- Drives root cause, implements corrective action and provides customer feedback.
- Document results in claim system, following established claim policies.
REQUIREMENTS:
- Bachelor’s Degree in Metallurgy, Material Science, Mechanical or related engineering field or equivalent experience.
- Requires at least 5 years of quality related experience in the automotive industry, with experience in structured problem solving, and proactive quality resolution.
- Desire at least three years of related experience with flat roll products in quality or operating capacity or an equivalent combination of education and experience which includes extensive sheet processing/product knowledge.
- Ability and willingness to travel up to 30% within customer territory, local residence is preferred.
SKILLS/ABILITIES:
- Knowledge of quality tools such as Six Sigma, 8D, 5Y, Shainin Strategies
- Experienced engineer with knowledge of tooling, forming and material quality to be used as a technical resource in customer plant issues.
- Understanding of mill product quality standards, capabilities and limitations.
- Familiarity with ASTM and JIS industry standards.
- Sheet mill process/product experience preferred.
- Excellent communication and problem-solving skills, with a strong focus on continuous improvement, cost avoidance and a sense of urgency.
Competency Summary
As an individual contributor, qualified candidates for this role also must demonstrate the ability to champion change and effective communication while contributing to team success.
Work Location: Remote
How many hours a week: 40 hours
Typical work schedule: 8:00 - 5:00 PM
Travel expected: Yes, 50% or more
