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United Teletech Financial Federal Credit Union
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Assistant Branch Operations Manager
$59k-77k (estimate)
Full Time 2 Months Ago
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United Teletech Financial Federal Credit Union is Hiring an Assistant Branch Operations Manager Near Neptune City, NJ

JOB DESCRIPTION

Assistant Branch Operations Manager
Purpose

Ensure adherence to regulatory and operational standards, while supporting the United
Teletech “Member Journey” that delivers a simplistic way to transact business.

The Assistant Branch Operation’s Manager primary focus is on the daily operations of the retail branch:

  • Sole control of the vault, ATM’s, KIOSK and cash dispense machines
  • Daily reporting of branch technology and any service disruptions to the Assistant Regional
  • Lead over day-to-day operational and service-related issues in the assigned branch location
  • Provide direction and support to the MSS1 and Universal Associate positions within the assigned branch location o Day-to-day coaching to mitigate member service and operational disruptions o Conduct monthly dialogues with MSS1 and Universal Associate staff in assigned branch location
  • Maintain branch scheduling for MSS1 and Universal Associate positions and collaborate with
  • Responsible for open to close coverage in assigned branch location
  • Research teller differences, complete difference reports & escalate findings to the Regional
  • Manage member issue escalations
  • Assist the Assistant Regional Operations Manager with MSS1 and Universal Associate training in assigned branch location
  • Support the branch and make sound business decisions in the absence of the Assistant
  • Assist members with account management/service issues
  • Complete member transactions
  • Employ appropriate sales dialogue to close other financial services and develop sales opportunities for other departments
  • Maintaining accurate records and thorough handling of all monies assigned

Also has the responsibility to:

  • Meet the branch and individual goal for new members
  • Meet the branch and individual goal for new Checking accounts
  • Meet the branch and individual goal for electronic services
  • Support both lending and investment & retirement services through referrals and meet branch and individual goals for creating such business opportunities

General Requirements

1. Minimum of three years of cash handling experience

2. Bilingual in Spanish helpful

3. Motivated to exceed goals. Proficient in use of relationship building and referral techniques

4. Must be professional in appearance, upbeat, energetic, dependable, able to take initiative, and take pride in work. Must have a strong work ethic with the ability to work independently with minimal supervision

5. Must have a strong commitment to provide excellent customer service with a U Prosper
“whatever it takes” attitude at every point of contact

6. Have the flexibility and knowledge to: a. Work at other branches as needed b. Work various hours based on business needs, including Saturdays and some evenings

7. Have excellent verbal and written communication skills. Must demonstrate excellent phone rapport

8. Must possess strong organizational skills with great attention to detail to consistently and quickly deliver high-quality work

9. Have a working knowledge of “money and banking” concepts with experience in financial services, helpful. Proficient in branch operations, including branch security and robbery prevention practices

10. Knowledge of local, state, and federal laws/regulatory requirements as related to functional areas including Truth in Savings, Reg E, Reg D, Reg CC, UCC , OFAC, and
Bank Secrecy Act. Knowledge of fraud prevention and detection procedures as well as internal control and risk mitigation techniques.

General Duties and Responsibilities

1. Consistently achieve or exceed performance goals related to referrals, cross sales, and accuracy .

2. Proficient in branch operations, including branch security and robbery prevention practices.

3. Execute all sales, servicing and banking transactions accurately; following all compliance and security procedures, and will balance cash drawer within balancing guidelines.

4. Act as Greeter, educating and transitioning members to use kiosks where appropriate.
Effectively handle exception or other teller transactions. Encode and film all checks at day end. Able to take sole control of vault, ATM, KIOSK and cash machines.

5. Open and service new and existing accounts. Enter credit card applications in Temenos system as needed.

6. Perform other duties as assigned.

Physical Demands

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to listen/hear or talk. The employee frequently is required to stand, walk, or sit.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distant vision, and an ability to adjust focus.

Disclaimer

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Job Type: Full-time

Pay: $53,400.00 - $65,000.00 per year

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Employee assistance program
  • Flexible spending account
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:
Optional

Ability to commute/relocate:

  • Neptune, NJ 07753: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Job Summary

JOB TYPE

Full Time

SALARY

$59k-77k (estimate)

POST DATE

01/18/2023

EXPIRATION DATE

02/16/2023

WEBSITE

utcu.org

HEADQUARTERS

Rocky River, OH

SIZE

100 - 200

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