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JOB DESCRIPTION
Assistant Branch Operations Manager
Purpose
Ensure adherence to regulatory and operational standards, while supporting the United
Teletech “Member Journey” that delivers a simplistic way to transact business.
The Assistant Branch Operation’s Manager primary focus is on the daily operations of the retail branch:
Also has the responsibility to:
General Requirements
1. Minimum of three years of cash handling experience
2. Bilingual in Spanish helpful
3. Motivated to exceed goals. Proficient in use of relationship building and referral techniques
4. Must be professional in appearance, upbeat, energetic, dependable, able to take initiative, and take pride in work. Must have a strong work ethic with the ability to work independently with minimal supervision
5. Must have a strong commitment to provide excellent customer service with a U Prosper
“whatever it takes” attitude at every point of contact
6. Have the flexibility and knowledge to: a. Work at other branches as needed b. Work various hours based on business needs, including Saturdays and some evenings
7. Have excellent verbal and written communication skills. Must demonstrate excellent phone rapport
8. Must possess strong organizational skills with great attention to detail to consistently and quickly deliver high-quality work
9. Have a working knowledge of “money and banking” concepts with experience in financial services, helpful. Proficient in branch operations, including branch security and robbery prevention practices
10. Knowledge of local, state, and federal laws/regulatory requirements as related to functional areas including Truth in Savings, Reg E, Reg D, Reg CC, UCC , OFAC, and
Bank Secrecy Act. Knowledge of fraud prevention and detection procedures as well as internal control and risk mitigation techniques.
General Duties and Responsibilities
1. Consistently achieve or exceed performance goals related to referrals, cross sales, and accuracy .
2. Proficient in branch operations, including branch security and robbery prevention practices.
3. Execute all sales, servicing and banking transactions accurately; following all compliance and security procedures, and will balance cash drawer within balancing guidelines.
4. Act as Greeter, educating and transitioning members to use kiosks where appropriate.
Effectively handle exception or other teller transactions. Encode and film all checks at day end. Able to take sole control of vault, ATM, KIOSK and cash machines.
5. Open and service new and existing accounts. Enter credit card applications in Temenos system as needed.
6. Perform other duties as assigned.
Physical Demands
The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to listen/hear or talk. The employee frequently is required to stand, walk, or sit.
The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distant vision, and an ability to adjust focus.
Disclaimer
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Job Type: Full-time
Pay: $53,400.00 - $65,000.00 per year
Benefits:
Schedule:
COVID-19 considerations:
Optional
Ability to commute/relocate:
Work Location: One location
Full Time
$59k-77k (estimate)
01/18/2023
02/16/2023
utcu.org
Rocky River, OH
100 - 200
The job skills required for Assistant Branch Operations Manager include Customer Service, Coaching, Branch Operations, Scheduling, Financial Services, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Branch Operations Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Branch Operations Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Assistant Branch Operations Manager positions, which can be used as a reference in future career path planning. As an Assistant Branch Operations Manager, it can be promoted into senior positions as a Top Branch Administration Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Branch Operations Manager. You can explore the career advancement for an Assistant Branch Operations Manager below and select your interested title to get hiring information.